Manager Pvt Ltd

Anamika Kochhar

Permanent Address: BG-*/**B, Paschim

Vihar,

New Delhi: 110063

Present Address: ** ********* ****,

Rohini,

New Delhi: 110085

Mobile: +999*******

E-mail: **********@****.***

Objective

To work for an organization that provides challenging opportunities along with scope for

innovation and bright career prospects.

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Educational Pursued B. Com ( P) from Delhi University

Background • 10+2 CBSE Board - 2009

• Matriculation CBSE Board – 2007

• Learned French from Alliance Francaise - 2009

Work

Experience

Organization: IBM Global Process Services Pvt. Ltd.

Duration: Feb 2010 – Apr 2013

Job Profile: Customer Care Executive (Inbound, United Airlines)

• Handling inbound calls from US Customers and assisting them as needed.

• Training new hires on the floor.

• Monitoring calls of bottom performers.

• Taking second level escalation calls on the need basis.

• Acting as a team supervisor for a group of 10 people.

• Member of the Attrition Committee to check and reduce process attrition.

Organization: Make My Trip Pvt Ltd.

Duration: June 2013 – March 2014

Job Profile: Holiday Expert

Organization: Global Alliance Matrimonial Services

Duration: April 2014 – Till date

Job Profile: Relationship Manager

Achievements

• Top Performer since April 2010

• Got a rating of 1 in the performance appraisal 2010, 2011

• Top Talent 2010

• Client Appreciation for Highest Customer Satisfaction score in May, June and July

2011

IT Skills

• Windows XP. 98, ME

• Internet, HTML, MS- Office

Personal

Details

• DOB – 25 Oct, 1991

• Father’s Name – Mr Surinder Pal Kochhar

• Marital \status - Married

• Languages Known – English, Hindi, French and Punjabi.

• Height : 5” 3

• Weight 55 Kg

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