Customer Service Engineering

**** ***** *****, ***

Niles, Illinois ***** Christopher J. Lovelady

www.linkedin.com/pub/chris-lovelady/1/457/bb0 773-***-****

**********@*******.***

PROFILE

An Engineering Associate with extensive experience in a Test and Prototype

engineering laboratory. With an ability to integrate electronics into a

mechanical engineering environment. A proven record in utilizing project

management skills to meet tight deadlines. Collaborates with engineering

teams to expedite outcomes to increase effectiveness and promote time/cost

reduction.

PROFESSIONAL EXPERIENCE

WMS, Chicago Illinois 2004 - 2014

An $860 million innovative manufacturer of video lottery terminals and

gaming machines.

Engineering Associate, Mechanical Engineering.

Reporting to the Engineering manager. Responsible for operating and

maintaining a Mechanical engineering Lab, supporting 12 Mechanical

Engineers and R&D to develop/test ideas and convert into ergonomically

designed products.

. Developed models and prototypes of products from 3D design software.

. Ensured through simulation and testing that products meet performance

targets.

. Converted existing games with prototype assemblies to meet engineering

standards and for submittal to U.S. and International Government

regulatory agencies to comply with standards.

. Modified existing parts according to engineer specification, soliciting

feedback from engineers and equipment users.

. Installed and set up games for focus group evaluation and customer

installation.

. Liaised with departments to solve technical problems during new product

introduction to ensure smooth transition of projects to mass production.

. Produced prototype mechanical and cosmetic parts for engineering

evaluation using a 3D printer and modification of existing parts.

. Responsible for Inventory control of games to meet internal and external

Government audit standards.

MCL, Bolingbrook, Illinois 2000 - 2003

A manufacturer of power amplifier products and systems for the satellite

communications market.

Customer Service Technician

. Estimated repairs, updates, upgrades and purchase of replacement

equipment for HPA customers.

. Troubleshot, evaluated, serviced, calibrated and tested full line of high

power Traveling Wave Tube amplifiers, for the microwave satellite

communications industry.

. Interfaced with customers regarding in-house repairs, and made

recommendations for upgrades or purchase of new replacement modules.

. Corrected oversights in test procedures of new and current products.

BECO / ONSITE STAFFING, 1998-2000

Contract roles

Vapor. Corp 1999-2000

. Built digital test stations, to include test control and power

circuit boards, test fixtures, computer interface cable, interior

wire and cable, test unit adapter fixtures and cables.

Repair Technician 1998-1999

Test Engineer 1999-2000

U.S.ROBOTICS / 3 COM, Mount Prospect and Skokie, Illinois 1996 - 1998

Engineering Associate, Hardware Development

. Provided test data to engineers for evaluation of digital hardware

components.

. Reviewed test failure data to pinpoint software/hardware interface

problems that would hamper the compatibility of previous hardware

revisions and later revision software.

. Identified negative performance trends for specific components and report

for further study.

MOTOROLA / CALIFORNIA MICROWAVE, Bloomingdale, Illinois 1991 - 1996

Senior Repair Technician

Senior Communications Technician

. Worked in cooperation with research and development engineers to identify

recurrent problem parts and processes to eliminate costly reworking or

recall of products.

. Communicated directly with customers to discuss and identify problems and

ensure customer satisfaction with the product service provided.

. Built, tested & troubleshot prototype projects to engineering

specifications.

. Reviewed prototype test data to identify sources of problems.

MOTOROLA CELLULAR / BECO, Arlington Heights Illinois 1990 - 1991

Repair Technician

. Repaired, tested and programmed Motorola cellular phones to engineering

specifications.

TERADYNE, Deerfield, Illinois 1987 - 1990

Test Technician

. Tested and troubleshot production circuit boards to component level.

EDUCATION

DeVry Institute of Technology, Chicago Illinois, 1987

Associate of Applied Science in Electronics Degree

MILITARY SERVICE

U.S. Army, 82nd Airborne Division, Fort Bragg, North Carolina, 1980 - 1985

Rank: Sergeant / E-5 at discharge

Held U.S. Government Secret security clearance

Radio Section Sgt. In charge of Brigade level secure radio communication

section

TECHNICAL SKILLS AND ACCOMPLISHMENTS

. RF Technical knowledge - proficient with test equipment such as,

oscilloscopes, digital and analog multimeters, signal generators,

frequency response analyzers and spectrum analyzers, network scale and

protocol analyzers.

. 3D printer - Objet 30, Zcorp-310, MS Office - Excel/Word and ISO 9000

(Classroom training) Training in Solid Works.

. Named on WMS provisional Patent, Thermal Management Systems for Wagering

Game Terminals. (#24709-000627PL01)

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