Management Technician

CARL CORL

**** **** **** *****

Phone: 717-***-****

Pickerington, OH 43147

Email: ********@*****.***

IT Manager

Top-performing technology specialist and a candidate for a Master of

Science Degree in Business Administration, who offers nearly 14 years of

experience leading cross-functional, multi-national teams in global

enterprise resource planning and infrastructure design, implementation and

enhancement projects. Highly regarded for skills in business operation

analysis and ability to develop strategic technology plans that improve

organizational efficiency, service delivery, and profit-making potential by

streamlining internal processes, reducing resource costs, and minimizing

security risk. Offer strong ability to communicate technical concepts to

all audiences and advanced diagnostic ability, ensuring development and

communication of solutions that meet needs and are understandable to all

stakeholders.

Areas of Expertise

Strategic IT Planning System Networking Contract & Vendor

Analytic & Diagnostic IT Security & Risk Negotiation

Ability Management Communication Skills

Enterprise Resource Change Management Policy & Procedure

Planning Staff Development & Training Development

Budget Planning & Data Analytics

Control Cross-Functional Team Troubleshooting & IT

Resource Management Leadership Support

Key Skills Assessment

Technical Skills - Offer comprehensive leadership in technology planning

with skill areas in Enterprise Resource Planning, architecture design,

infrastructure enhancements, migrations, disaster recovery, and voice

systems.

Business Analysis - Expert in operational analysis to identify

inefficiencies and develop and implement process and procedure changes that

cut costs, improve efficiency, and optimal resource allocation.

Project Management - Expert in the business and functional process of

requirement gathering, design, development, resource procurement, timeline

management, testing, and delivery of complex IT projects.

Change Management - Ensure all stakeholders understand, embrace, and are

ready for changes caused by implementations ranging from new system

implementations and conversions to process and procedure changes.

Cross-Functional Communication - Engage stakeholders and management,

providing constant status updates, communicating issues to management, and

ensuring complete alignment with all technology project goals.

Professional Experience

GRIFFIN WHEEL, Groveport, OH February

2012-Present

IT Specialist

Responsible for the daily operations and all aspects of IT for the large

manufacturing facility, developing and managing a $500K annual IT budget;

leading large enterprise projects; developing polices and to streamline

operations, maintain security, and minimize risk; managing resources; and

aligning key stakeholders to identify IT failure points and implement

strategies to mitigate failures and potential negative impact.

. Supervised a cross-functional team to develop and implement an Operator

Process Control system, utilizing touchscreen hardware to control

variation in the manufacturing process

. Managed Frontrange Heat ITSM package to control helpdesk ticketing and

management throughout organization

. Directed creation and implementation of an internal reporting system

that monitors key input and output data points in the manufacturing

process to produce analytics used to improve operational efficiency

. Managed all data and telecom T-1 and PRI lines

. Engineered and manage layer 3 network topology, including Cisco

switching/ routing, and an ASA for disaster recovery

. Contributed to the design and management of all PBX voicemail and

messaging systems across the organization

AMSTED RAIL, Camp Hill, PA

January 2006-February 2012

Network Administrator

Collaborated and led multi-national, international teams, including as many

as 10 people, in enterprise resource planning and development and

implementation of a variety of infrastructure enhancements projects with

budgets exceeding $250,000 in locations including the U.S., Mexico, Canada,

and Russia.

. Led configuration of LAN infrastructure, specifically Cisco Switching and

routing equipment, and deployment of a new cabling infrastructure in

Mexico

. Managed a team of non-English speaking IT professional and contractors

for both Mexico and Russia

. Coordinated and managed the procurement of both contract help and

materials internationally

. Implemented a new product identification application for the adherence to

new American Association of Railroads standards for product serialization

and identification

. Streamlined the plant data center from more than 30 servers and annual IT

expenditures of $1.3 million dollars to an IT footprint that consisted of

10 servers and an annual budget of less than $400,000

. Cost cutting included reducing dependence on outside contractors and the

virtualization and consolidation of the server infrastructure to create

an agile disaster recovery program

YOUTH ADVOCATE PROGRAMS INC, Harrisburg, PA June 2004-

January 2006

IT Field Technician

Managed and directed the relocation of the largest site in the organization

with more than $12M annual revenues and more than 100 employees.

. Coordinated the establishment of a new demark in a recently leased

property in west Philadelphia that did not previously have established

telecom services

. Designed and directed the implementation of a ground-up voice and data

install at the new office to ensure low cost, while adhering to all

building codes, ordinances and standard cabling practices

. Planned the move and augmentation of their existing Avaya PBX to the new

site

. Established the relocation disconnects and reconnects with the telecom

company and coordinated the temporary routing of all calls to mobile

phones during the move to ensure minimal downtime during the relocation

. Responsible for IT at multiple North East offices, including LAN, WAN,

desktop support, software and printing

. Managed IT help desk to ensure all calls were met under the SLA, and if

not, conducted an SLA assessment to determine the weaknesses and

collaborate across the business to improve help desk efficiency

TEK SYSTEMS, Harrisburg, PA January

2002-June 2004

Staging Technician

Collaborated with a team of people on the NMCI (Navy Marine Corps Intranet)

project staging PC's and laptops and preparing them for deployment to Navy

and marine Corp government employees.

. Managed a small group of employees that were responsible for the

identification and resolution of complex staging related problems that

would prevent the functionality of certain applications such as Oracle

and accounting applications

. Facilitated the migration of Lotus Notes to Exchange from a client

perspective and ensured the team was able to perform the migration with

little trouble

. Performed basic PC installation and deployment task such as file moves

and personal settings migration

JFC STAFFING ASSOCIATES, Camp Hill, PA

May 2001-January 2002

Telecom Technician

Served as a member of a team of telecom technicians working for the Anteon

Corporation that traveled throughout Pennsylvania, identifying telephone

lines for the state of Pennsylvania.

. Identified several thousand unidentifiable or unused phone lines that

were subsequently terminated saving Pennsylvania tax payers millions

of dollars

Education & Training

Candidate for a Master of Science in Business Administration Finance

Ohio University, Athens, OH, 2015 Expected Graduation

Bachelor of Science in Business Administration

Elizabethtown College, Elizabethtown, PA

Contact this candidate