Customer Service Project Manager
Resume:
Connie Minisci
Tampa, FL *****
EMAIL: *********@***.***
http://www.linkedin.com/pub/connie-minisci/3/b48/9aa
SKILLS
Operating Systems/PC and Mac: Windows XP, Vista 7, AS 400
Software: MS Office Suite (Word, Excel, PowerPoint, Outlook), WordPerfect, Peachtree Accounting, QuickBooks,
Paycom payroll, Cabinet Vision (CAD Program), Basecamp, Constant Contact and Dropbox
Social Media: LinkedIn, Facebook, Twitter, HootSuite General: Typing over 55 wpm, 10 key by touch
EXPERIENCE
Manager - More Space Place, Clearwater, Florida 2013 – 2014
• Streamlined and documented cash flow procedures and processes, importing and processing sales orders
through multiple software systems for furniture manufacturer with twenty-two franchises
• Established administrative and operational standards which raised productivity and benefited plant
management
• Facilitated communication and cooperation between headquarters and 22 national franchisees
• Standardized customer service procedures to improve consistency and customer satisfaction
• Modernized communication techniques
• Assisted with sale of franchises and transition to new ownership
Business Consultant - Tampa Bay, Florida 2009 – 2013
• Assisted and trained clients with company set up on Quick Books, including chart of accounts, vendors,
customers, memorized journal entries, payroll and banking reconciliation
• Advised clients on government contract procurement, customer service and outreach programs, account
management, and social media campaigns
• Prepared quotes and proposals, developed accounting procedures, performed human resources functions
• Clients included Adventure Family Motorsports, ProScope Systems, NurseCore, Caregiver Radio Show,
AgileThought
Owner - Endoscopy Technical Services, Tampa, Florida 2005 – 2009
• Established corporate books and accounting procedures, registered company with federal and state tax
reporting entities, hired CPA firm for annual audits and oversight
• Processed and filed all federal and state tax payments and returns
• Secured exclusive Federal Supply Schedule (FSS) Contract and exclusive provider status for Bay Pines
Veterans Affairs Medical Center (VAMC) and Dayton Veterans Affairs Medical Center (VAMC)
• Developed regional accounts, providing stable revenue stream
• Additional responsibilities procuring corporate and employee insurance, accounts receivable, accounts
payable, payroll, general ledger, banking and human resources
Co-Owner - West Wave Pool Inc., Odessa, Florida 2003 – 2005
• Helped found business and execute successful marketing plan
• Performed controlling functions, ensured internal control compliance, and oversee financial activities of the
business, established and administered accounting procedures (accounts receivable, accounts payable,
collections and payroll)
• Established a satisfied client base resulting in positive feedback on Angie's List
• Sold business at a profit after 18 months
National Endoscopy Services, Inc., Clearwater, Florida 1993 – 2005
Performed roles including Accounting, Director of Finance, Vice President and President
Connie Minisci
Tampa, FL 33626
EMAIL: *********@***.***
http://www.linkedin.com/pub/connie-minisci/3/b48/9aa
• Spearheaded organizational growth, reaching a high of 15 employees and $1.7 million in sales
• Actualized, implemented and monitored all accounting and administrative policies
• Processed monthly and year end closing including reconciliation of general ledger accounts, preparation of
standard and manual journal entries, reviewed financial statements, resolved account discrepancies and
performed account analysis
• Prepared and submitted sales tax returns, 940, 941, SUTA, Tangible and Intangible returns and other
governmental filings
• Compiled monthly and annual composite reports for management review, prepared and enacted budgets
for all departments,
• ISO 9001 Auditor and achieved recertification
• Project Manager for development of proprietary tracking software program, conducted beta testing and
authored instruction/user manual
• Serviced national accounts including Cardinal Health, Baxter V. Mueller, Integrated Medical Systems and
SterilMed.
• Launched successful government contract acquisition program, acquiring coveted Federal Supply
Schedule (FSS) Contract. Constructed marketing campaign targeting bio-medical departments
• Conceived and implemented plan to enter national veterinary equipment market, including brand
awareness, client development and revenue streams. Obtained national distributorships including Vedco,
Burns Veterinary Supply, American Veterinary Supply Corporation
• Secured $200,000 sale to the largest worldwide veterinarian hospital group. Worked with group’s Medical
Director to develop training guides, installation and operational manuals, maintenance logs, and repair
guides
• Managed and coordinated national and regional veterinary conferences, meetings, demonstrations and
equipment installations. (pre-planning, onsite execution and post event wrap up)
• Other duties included: coordinating employee and customer travel, establishment of employee benefit
programs, hardware and software procurement, employee recruitment, scheduling, technical writing,
territorial navigation, developing employee training manuals, obtaining loans and lines of credit
• Held various positions on the Board of Directors
CONTINUING EDUCATION
• Business Administration, St. Petersburg College
• Federal Supply Schedule (FSS) Contract 101 training with GSA applications
• Kaset “Achieving Extraordinary Customer Relations”
• Fred Pryor “How To Supervise People”
• St. Petersburg Corporate Training “Effective Business Writing Skills”
• SkillPath "Using Microsoft Windows," "Getting the Most from WordPerfect 6.0"
• Lacher & McDonald CPA’s "Law of the Workplace,” "One-Write Plus"
Current Prove-It Scores
• 100% 6900 Data Entry
• 90% Excel
• 74% Outlook
• 81% Bookkeeping
• 77% QuickBooks 2010
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