High School Operator

*** ***** ******

Melbourne, Fl *****

321-***-****

*******@*****.***

David M. Bukowy, Sr.

Demonstrated Strengths Highly organized professional with excellent

analytical skills.

Ability to communicate

effectively in customer focused environment.

Strengths include:

. Researching and analyzing

. Extensive verbal and written communication with

internal/external customers

. Advanced knowledge of computer operations and MS

Word XP, Excel, Outlook, CMS,VM,JCL

. Multitasking abilities

Professional Experience

08/1998-09/2014 Senior Operator, Nerac.com, Tolland, CT

. Answer all incoming calls/emails concerning

hardware/software issues from clients/users.

. Use ticketing system to log all incidents and

track hardware/software issues and escalate when

necessary

. Use remote access tools to connect to external

users to resolve software/hardware issues

. Rebuild laptops/desktops per procedures for new

hires/ external users when necessary

. Process daily backups and updates according to set

procedures

. Monitor multiple screens to ensure system is up

and running and minimize downtime

. Notify vendors of computer hardware problems

. Responsible for computer room/building security

during off hours

. Supervise/train two employees on procedures

. Work different shifts/holidays when necessary to

ensure coverage

09/1986-08/1998 Operator, Aetna Life and Casualty, Hartford,

CT

. Run remote RJE room for programming area

. Responsible for 8 ribbon printers for programming

area

. Run staging area for Xerox print for marketing

area

. Run punch card machine to replace worn cards

. Process daily print jobs sort and mail or deliver

output to appropriate area

. Handle incoming calls regarding input /output for

all print

. Update files via cms/mvs for all incoming print

. Work different shifts when necessary to ensure

coverage

Skills IBM VSE/MVS system Troubleshooting proficicency

IBM Z series mainframe IBM Z series dasd

LAN/WAN aptitude telephone skills

Dell/HP/Hitachi servers Microsoft office

IBM 3490/3590 tape drives Windows XP/7/8/experience

APC power backups Printer experience

Remote access Linux

Antivirus/malware reimaging laptops/desktops

SharePoint active directory

Help desk office communicator

Ftp experience TCPIP experience

Phone system Multitasking

Education Manchester Community College, Manchester, CT

Buckley High School,

Hartford, CT

References Sandra Miles Vernon, CT 860-***-**** Personal

Scott Cady Manchester, CT 860-***-**** Professional

Betsy Petri Tolland, CT 860-***-**** Professional

(Nerac.Com)

John Sattar Tolland, CT 860-***-**** Professional

(Nerac.Com)

Contact this candidate