Technical Analyst

MICHAEL A CULPAN

* ********* ******** ******, ** L1R 1Z5 905-***-**** *******@****.***

Technical Analyst

Personal Profile

Versatile and detail orientated IT Professional with over 10 years' of

experience providing Application support, service, analysis,

implementation, and configuration, in the retail sector. Implemented seven

time and attendance projects on time and on budget, Beta tested new

applications, skilled in training customers in new and existing products

and providing documentation.

Professional Experience

Technical Analyst - Finance and HR Payroll Sears Canada 1998 -

2013

. Lead role in the development, Installation, Maintenance and Upgrading

of the Kronos Time and Attendance applications across multiple

platforms.

. Configured applications based upon the business requirements and

Government legislation (ESA, Collective Bargaining Agreements, PIPEDA,

Bill 198 and SOX)

. Involved in the planning, implementation, testing and documentation of

numerous projects, created test cases and analysed the results

. Produced end-user guides and booklets for new and existing processes

and procedures

. Worked closely with other teams and 3rd party vendors

. Investigated and resolved system issues

. Created problem resolution documentation based upon root cause

analysis

. Participated in disaster recovery planning and testing

. Familiar with Local Area Networks

. Installed, maintained and upgraded the Bottomline Cheque printing

server application

. Provided in-house CPAS and Guardcard support

. Used TSO, COBOL, CMS, and JCL

. Experienced with Microsoft products

o Server 2000 and 2008

o Windows NT, XP and 7

o Word, Excel and PowerPoint

MICHAEL A CULPAN

7 Fieldnest Crescent Whitby, ON L1R 1Z5 905-***-**** *******@****.***

Technical Analyst - Helpdesk Sears Canada

. Analyzed problems and implemented applicable solutions and documented

same

. Decided which support teams are required to be notified to fix system

issues and escalate where appropriate

. Created training booklets for new employees and processes

. Kept documentation up to date for existing processes and procedures

for a variety of hardware and software

. Member of the Health and safety committee

Store Planning and Construction Accounting Sears Canada

. Cross checked onsite construction costs

. Authorized payments of store fixtures and fittings

. Required an understanding of the provincial tax rates for construction

materials

. Set up Bank accounts for the construction projects across Canada

. Reconciled construction accounts

. Reconciled individuals' expenses

. Charged office hours to construction projects

. Prepared ledger and journal entries

. Reconciled accounts and ledgers

Catalogue Accounting Sears Canada

. Confirmed receipt of goods via bill of ladings

. Authorized payment to vendors and suppliers of goods received

. Communicated to receiving departments in order to follow up on missing

goods

. Followed up on missing shipments, or wrong goods received with

suppliers

. Prepared ledger and journal entries

. Reconciled Inventory

Education and Training

Computer Studies - Business Computer Systems Diploma.

. Part time evening and weekend studies in Computers and Business

processes and Project management Centennial College (Toronto)

o Covering programming languages, Cobol, JCL and DOS.

. Related computer courses at Durham College.

. Kronos Workforce Central and Timekeeper Central (Orlando and Boston)

. Oracle SQL

References Available Upon Request

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