Customer Management

Denis Ibragimov

** ******* **. ***. ***, St. Catharines, ON L2M 7X1

289-***-**-** *********@*****.***

Seeking an optimal position in a growing company that rewards achievement and offers

great opportunities for career development.

Executive Summary

Youthful and yet mature; willing to learn and grow; passionate about achieving a challeng-

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ing position that allows meaningful contributions to a business’s success

Completed study digital technology adoption pilot program (innovative business technolo-

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gies)

Introduction to the innovative technologies in the workflow and logistics through academic

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practice

Education

International Business Management. Graduate Diploma. Graduated August 2014

Niagara College, Niagara-on-the-Lake, ON.

Learned about cross-cultural management practices and how work behavior differs

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throughout the world. Also studied international aspects of business, trade, marketing, fi-

nance and economic systems, logistics, and gained cross-cultural experience.

Prepared for employment with companies engaged in international commerce or seeking to

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enter the global marketplace.

Bachelor of International Business Management and Business Administration.

European Degree at University. Completed July 2012

Business plan development for the local companies through academics.

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Forecasting of the company and analyst as a part of bachelor program.

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Experience

(July 9, 2014 – January 1, 2015)

Business development associate

Bontero, St. Catharines, ON, Canada

Helped in brand development, increasing demand for customer services and outsourcing

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activities. Raised the level of the brand promotion in the local market.

Designed a new promotional packet to go out to the local communities. Included a rating

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sheet to collect feedback on car events and organized conference discussions to raise

awareness of the issue with the Canadian workers. As a result the brand utilized some of

the wonderful ideas that were received from the community, made our internal systems

more efficient and visible and raised attendance by 18% the first year.

Assigned as a new project leader to a client that was previously dissatisfied with our firm’s

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services, rebuilt the project team with talented employees, rewrote the application to the

customer’s satisfaction, resulting in an extension of the contract.

Casher, supplier

White Castle, New York, NY, USA (2010 - 2011)

Studied an extensive database Restaurant POS Systems written with Windows code, re-

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ceived extensive knowledge to work with electronic systems in catering, resulting increased

efficiency and speed of information processing to work with clients.

Improved customer experience and created social survey for the workers. Creating a

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means of measuring raised the customer loyalty to the employees and increasing the

productivity in the collective.

Provided extensive team support during the participation and evolution of a workflow of-

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fered to the customers; Participation in the Work and Travel program added $100000 to the

Russian Federation's gross national product and was later introduced to other Russian stu-

dents.

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