Dispatcher/Office Manager

HEATHERLYN H. FAULKNER

**** * *** *

SHELBYVILLE, IN 46176-8447

Home: 317-***-****

Cell: 317-***-****

****************@*****.***

Objective:

To join a team and become a vital part of a growing organization where I

can utilize my expertise and knowledge to further common goals and growth.

Ability Summary:

I am a quick learner and a dependable team oriented member. I have basic

knowledge of several dispatch software programs and am very efficient in

Customer Service and enjoy dealing with people in general. I can do

anything I am asked as long as I have access to the proper tools and

direction.

Employment History

05/2014-09/2014 Dispatcher CMS Mechanical Services Indianapolis, IN

Dispatched for both Indiana and Michigan. Responsibilities included

preventative maintenance contract fulfillment; quoting repairs and

replacements; ordering all required parts; providing purchase orders;

ordering weekly truck stock; scheduling cranes, lifts and boom trucks as

required to complete work; continual contact and advisement of account

managers or key contacts to complete requested surveys and evaluations;

repairs and PM Adds.

04/2013-05/2014 Office Manager MGI Traffic Control Products

Fairland, IN

Girl Friday. Ordered all supplies, received and fulfilled all incoming

orders via fax, email and telephone.

Quoted order pricing and availability; coordinated orders between parties;

scheduled all deliveries and pickups via trucking lines, UPS, Fed Ex and

Warehouse driver. Preformed mailings via facsimile and United States

Postal Service. Coordinated Christmas gifts/customer appreciation. Ran and

maintained all office machinery as well as personal errands as requested.

All accounting including payroll, as well as debt collection.

07/2011-02/2013 Lead/Supervisor Service Experts, LLC Indianapolis, IN

Responsibilities include supervision and training of 3 employees in local

call center. Overseeing daily dispatch schedules for five centers in 2

states and plumbing. Organizing and setting a dispatch standard for how

procedures are to be. Work with team to effectively serve the customer and

efficiently dispatch technicians, while working in daily returns and part

calls. Communicate with Parts Department, Install and technicians to

coordinate jobs and materials. Assist accounting as needed with closing

jobs and tickets. Daily maintenance of dispatch board. Utilized both

STARS and ServiceMax Dispatch software.

03/2011-07/2011 Telecom/Electrical DEEM Mechanical, LLC Indianapolis,

IN

Responsible for seven states for AT&T and Verizon cellular towers-OH, VA,

WV, PA, IL, WI, IN and also IN electricians-approximately 75-80

technicians. Dispatch duties include preventative maintenance scheduling

as well as demand service and generator deployment in severe weather for

both AT&T and Verizon cell towers. Closing out daily calls and providing

accurate information for Tracker reporting progress. Responsible for

setting and maintaining monthly goals for preventative maintenance services

to cell towers in each market as well as demand service as it arises.

Organizing territories for newly acquired markets; distributing purchase

orders; subbing demand service if required; scheduling lifts, booms and

cranes; procuring permits as necessary.

05/2009-03/2011 Dispatch Lead DEEM Mechanical, LLC Indianapolis, IN

Solely set up, organized and dispatched new territory with approximately 45

technicians (KY, TN, NC, SC, TX, GA and FL) and 15 electricians in IN.

Responsible for daily schedules of demand service and commercial

preventative maintenance services. Met monthly goals for preventative

maintenance and procured necessary forms and IVR lines for documentation

and billing. After approximately 16 months, an assistant was hired to co-

dispatch and to be groomed to take over territory.

01/2008-05/2009 Assistant Dispatcher DEEM Mechanical, LLC Indianapolis,

IN

Hired to co-dispatch 30 IN technicians and solely dispatched six for

approximately two months than moved areas (OH, MI, WV and PA to co-dispatch

for electrical, plumbing, HVAC and Refrigeration.

02/2005-10/2007 Svc Contract Coordinator Broad Ripple Heating & Air

Indianapolis, IN

Commercial and residential service contracts, lead dispatcher and customer

service.

5/2004-11/2004 Office Manager Dial One, Dillman Columbus, IN

All aspects of office; managing other employees; dispatch; warranties;

service contracts, etc.

9/2002-5/2003 Svc Contract Coordinator Dial One Indianapolis, IN

Residential contracts; customer service, telemarketing; provided

relief/breaks/lunches/vactions to operator.

Education and Training

University of Maine, Presque Isle Bachelor's Degree Liberal Studies

Additional Information

I am a hard working, loyal, team-oriented individual. I want to find a

"home" within an organization where we can grow together. I am dedicated

and strive daily to better myself and my team. I am also a Notary Public.

References available upon request

Contact this candidate