Office Management

R YAN SHULL

*** ****** *****

Carlisle, PA *****

717-***-**** home

717-***-**** cell

****.*.*****@*****.***

SUM MARY

Accomplished and highly analytical systems administrator with over 16 years of experience in managing

E nterprise applications and server hardware provisioning. Proven ability to effectively budget, design, install

and configure solutions that meet business needs, projected growth requirements, and expected performance

and high availability standards. Excellent diagnostic and collaborative approach to troubleshooting and

p roblem solving. Proactive, dedicated with the calm demeanor that guarantees positive and successful

outcomes with clients, team members and vendors.

PROFESSIONAL EXPER IENCE

DEWBERRY, I NC., Carlisle, PA 1998 –

10/2014

Systems Administrator, US Enterprise (2010 – 2014)

Manage all server hardware provisioning, administration, and configuration of several enterprise level applications

a nd services for 40 branch offices, across 17 states. Provide Helpdesk Tier 2 escalation support and related network

m anagement across the enterprise ($310 mil lion consulting engineering and design firm).

● Remote office startups, including racking, installing, configuring, and verifying customer satisfaction before leaving job site

● Responsible for all Tier 2 escalation support for the Helpdesk team, ensuring that policies are adhered to throughout all

administrative processes, and mentoring Helpdesk staff.

● I nstrumental in providing hardware specs and procedures for remotely deploying new or replacement server equipment to 40

remote offices, including installation and configuration of Windows Server 2003, 2008, 2012 DCs with Dell and HP hardware.

● P rovide support to 2000 employees for resolution of crisis management issues, system outages and troubleshooting, and proactive

measures to reduce server downtime.

● M anage enterprise wide back-up storage and schedule rotation, and troubleshoot all tape drive hardware and SAS or SCSI

communication issues.

● Configure, support and administer the APC/Schneider Electric power and cooling equipment for the corporate data center via

I nfrastruxure Central.

● Currently providing detailed specifications, pricing, installation, configuration, upgrade, maintenance and troubleshooting

services to directly meet company business needs for server, storage and backup hardware, including HP, Dell, Lenovo and Quantum

p roducts

● Configure and administer event monitoring of over 200 servers using EventSentry

● V irtualizing over 250 servers in main data center and building and managing virtual servers on ESXi hosts using VSphere to

isolate services within remote offices

● M anage warranties and maintenance support contracts for all server, data backup and APC power equipment.

● Concurrently provide 100% local IT service and support, as sole IT person in 60 person remote office.

DEWBERRY, I NC., Carlisle, PA

Senior Network Systems Administrator, NE Region (2003-2010)

Responsible for the Northeast region's file / print servers, major accomplishments included upgrading select offices to

W indows 2003 server, and to Exchange 2003 from Exchange 2000, positively impacting 1800 employees, across 35

b ranch office locations.

● Upgraded the entire company's Helpdesk application, Track-I t!, and provided training to Helpdesk Technicians (12 employees) to

comply with standards and protocols, as well as complete installation and configuration documentation.

● P rovide daily Tier-2 level Helpdesk support and mentoring for Helpdesk technicians, covering all issues including desktop

hardware / software, CAD, Active Directory and server hardware / software.

● M anage all IT operations for 65 person Carlisle remote office location.

DEWBERRY, I NC., Carlisle, PA

System Administrator and Helpdesk (1998 – 2003)

Provided daily computer network support for 90 employee office and their PCs, including all system rollouts,

u pgrades, maintenance and software and hardware inventory and l icense management. Responsible for diagnosing

a nd resolving network and computer operation problems. Key accomplishments include:

● Rollout and upgrade to Microsoft Outlook and Internet Explorer for Carlisle, NYC and Rochester offices

● I nstalled and configured Novell Netware 5.0 servers and managed all Novell Netware Server maintenance and daily server data

backup using ArcServe; Migrated from LANtastic and Novell 3.12 environments

● E nd User technical support for Windows NT and Windows 95 workstation environment

● P rovided regular updates to Virus Scan, OS, and software applications

● Recognized company-wide for designing and maintaining company knowledgebase using custom designed Outlook forms

● Selected as IT Liaison to Rochester branch office, and Team member for any new branch office servers and PC rollouts

● Representative of the company's Software QIT (Quality Initiative Team) to implement and maintain software standards

● Assisted in design and installation of network and telephone cabling and equipment during company physical expansion

● Led project implementation to maintain virus-free computer environment

● Assisted network administrator I handling day-to-day network problems, involving server, printer and workstations.

● P rovided purchase recommendations and asset management assessments to company, resulting in more effective network.

Winemiller Communications (1996-1998)

Provided tower support and repair to local communication companies.

● C limb towers and repair faulty equipment

● Vertical Heliax and Coaxial line installations

● Setup microwave link for NY marathon ABC live broadcast

● B uilt news t rucks for various news stations, including FOX

EDUCAT ION

The Thompson I nstitute, Ha r r isburg PA (1995)

Associate of Electronics and Computer Engineering Technology

SOFTWARE PROF IC IENC IES:

● Powershell, K IX, AutoIT

● W indows Server 2003, 2008 and 2012

● Active Directory, DNS, DHCP

● V Mware ESXi and Vsphere

● L ANDesk ServiceDesk and Management Suite

● Symantec Backup Exec and Endpoint Protection, McAfee, TrendMicro

● Exchange Server 2007

● M imecast email journaling, filtering and management

● EventSentry - Event Log Management, Server Health, and Network Monitoring

● APC/Schneider Electric StruxureWare

● MS SQL Server - database administration

● Office 2007, 2010, 2013 suite, and Windows XP, 7 and 8.1

● N umara/BMC Track-IT! Helpdesk software solution

HARDWARE EXPERT ISE:

● H P Proliant Servers

● Dell Poweredge servers, PowerVault Tape Backup and External Storage Systems

● Quantum tape backup units

● APC/Schneider Electric power protection equipment

● Dell and Lenovo workstations and laptops

● E MC SANS

● C isco Routers and Switches

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