Customer Service Representative
Resume:
David T Watts
*.*********@*****.***
Madison, WI 53718
OBJECTIVE
As a candidate with well-rounded work experience, I am looking for a position in customer service, security, or a warehouse atmosphere. I have worked in multiple conditions such as busy grocery stores and auto-part plants, where constant customer and vehicle traffic is definite; therefore I have demonstrated effective customer service and communication skills. Also, being placed in certain lead and supervisor positions, I have been able to handle various customer and company discrepancies.
WORK EXPERIENCE
5/16/13 to Present
Advance Concrete Form
Madison, Wisconsin
Assembler
Routing and trimming wooden forms. Operating forklift to transport forms through the warehouse. Keep track of form measurements and make sure they are organized and ready for assembly. Insuring that all pieces needed to complete forms are in place and painted properly for shipping.
12/2011 to 7/2012
Great Lakes Services
Madison, Wisconsin
Customer Service Rep.
Taking in-bound calls from guest to give information and book family fun vacations to The Great Wolf Lodge. Advised guest of the best suite options and amenities offered to enhance and make their stay the best possible.Handled debt and credit card transactions as-well as routing and account info to book suites for guest. Kept a daily record of suites booked to ensure the safety and special request for the guests stay in resort. Provided unconditional customer service, info and directions to resorts to ensure that guests make their vacation and enjoy their vacation at the resort.
6/2012 to 11/2012
Stoughton Trailers
Stoughton, Wisconsin
Assembler
Used various power and manual tools to help construct trailers. Lifted objects that were 50+ lbs.
Operated power drills, sanders, rivet guns, to construct sturdy and quality trailers for consumers such as: UPS and FEDEX.
3/2010 to 8/2011
Loffredos Fresh Produce
Madison, Wisconsin
Picker
Picking and loading produce onto pallets properly (10lbs to 50lbs) to be shipped to companies like, Wal-Mart, Chilis, Hy-Vee (ext.). Carefully operating pallet jacks to transport produce through warehouse. Thoroughly checking to ensure that the client gets exactly what they ordered and that it is safely loaded and wrapped onto the pallet for delivery. Cleaning work areas during wrap up time.
2/2008 to 8/2008
I.C. System
Tampa Bay, Florida
Customer Service Representative
Taking outbound and inbound calls advising customers with delinquent accounts on the best methods to bring their account current. Noted accounts clearly and with great detail. Displayed great teamwork and customer service skills. Handle personal banking information, routing and account numbers with care and caution in order to obtain payment. Used FACS collection system, Microsoft office, word and excel.
9/2006 to 4/2008
FedEx Ground
Tampa Bay, Florida
Package Handler
Loaded and unloaded trailers. Operated tug train (Heavy Machinery) to transport packages through terminal. Used Microsoft scanning devices to scan packages, ensuring that they reach the proper destination. As lead tug operator, I trained new employees to load trailers, unload trailers, use scanners and tuggers. During shift closing hours, I was required to make sure work area was clean and no packages were left behind.
2/2006 to 7/2006
U.S. Security Associates
Detroit, Michigan
Security Officer
Greeted guest entering the building. Assisted guest with direction in the facility. Recorded license plates, tractor and trailer numbers of all vehicles dropping off and picking up. Used mobile to pace company premises ensuring that everything is secure. Kept an hourly record of activity taking place on the premises. As weekend supervisor, I was required to ensure that all officers scheduled to work reported to duty on time, in full uniform and equipped with radios notepads and all accessories needed to perform daily work duties. During shift ending, I was responsible for collecting all accessories. Made sure all notepads were handed in with clear and accurate notes. Reported gas mileage for company mobile.
Glory Supermarket
Detroit, Michigan
Bagger
Greet customers. Bag groceries to customer satisfaction. Assisted customers with direction in store. Prepared mobile shopping cart for elderly and disabled customers and assisted them with unloading their groceries into their vehicles. Made sure floor was swept, mopped and store was clean and ready for the next day of business.
CERTIFICATIONS, LICENSES, AWARDS
Certified forklift operator
SKILLS
Computer Skills, Heavy machinery operating (forklift,Tug train, pallet jack), Microsoft word, excel, power point, Microsoft digital scanning, FACS collection system, Loading and unloading trailers
EDUCATION
7/2006 to 4/2007
International Academy of Design and technology
Computer Animation
8/2005 to 1/2006
South Carolina State University
Electrical Engineering
8/2001 to 6/2005
Marvin L. Winans Academy Of PA HS
Gen Ed.
Diploma, DOLPHI scholarship
REFERENCES
Janise Mcdaniel
Chris Paige
Roderick Shaw
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