Customer Service Maintenance

Vais Akrami

‘In demand Technical Superstar’

• **1 Hillside Dr, Mississauga, Ontario

• ********@*******.***

• Mobile: 647–778–3925

Pursuit

Achieve successes within an IT or Technical environment while continuing to develop professional growth of skills,

knowledge and technical ability. In pursuit to contribute training and acquired skills within a Help Desk Support role.

Skill Set

Experienced and knowledgeable in Information Technology with a proven ability in all facets of technical help desk

support; such as troubleshooting, installations and maintenance. Skilled in providing inside customer and end user Help

Desk Support with an in depth knowledge of numerous software packages and operating systems.

Proven success in project management from a combined expertise in strategic planning; quality control, and time

management. Possess solid qualifications in database design; development, and maintenance with experience in web

design. I am able to tenaciously implement effective solutions to solve complex problems.

- Ability to quickly learn and manipulate software to achieve desired results and processes

- Excellent analytical skills, problem solving and troubleshooting abilities

- Demonstrated multitasking and follow up skills

- Capacity to understand; adopt, and work with various new technologies

- Experience using customer service skills in a business setting

- Fluently speak, read, and write in English and Russian languages

Technology Summary:

Database: T-SQL with Microsoft SQL Server 2005, 2008 and 2012, Visual Fox Pro (6, 8, 9), Citrix

Languages: Visual Basic, Pascal, Borland Delphi, Visual C++, C#, SQL

.

Web: Dream Viewer, HTML-coding, JavaScript

Platforms: MS Windows, Apple/Mac OS/iOS, DOS, Linux, Android

Other: Microsoft Visual Studio, Visual UML, Autocad, Adobe Photoshop, Active Directory, PGP 8.0, MapInfo, Everest

Professional, SiSoftware Sandra, Internet browsers, Antivirus, Email clients

Hardware: IBM compatible PCs, All makes desktops and notebooks, Tablets, iMac, Macbook, Mac Pro, Tablets, Cisco routers,

Video and Sound cards, Printing systems

Employment History:

The TechKnow Space – Mississauga April 2014 – November 2014

Computer Technician

- PC, Laptop and Mac Diagnostics/Repair, locate boot problems and startup issues

- Repairs at the component level/board level, solder and de-solder surface mount and through-hole components

- Computer maintenance and tune-up services

- Hardware/Software installation and configuration

- Equipment upgrade/update services

- Virus/Spyware/Malware removal and prevention, data recovery

- Network and data communication services

- IOS, Android, Blackberry software/hardware troubleshooting, parts replacement (smartphones/tablets)

- Provide service via phone or in person

Future Shop – Mississauga July 2010 – January 2014

Technical Product Specialist, Computer Technician

Canada's largest consumer electronics retailer with 139 retail locations including mobile technical support services

- New product setup and initialization prior to launch

- Perform technical hardware and software troubleshooting support by contacting to Marketing Field Representatives

(Sony, Apple, Samsung, Blackberry, HP, Bose, LG, Microsoft)

- Install security products to specified electronics, validate security systems

- Troubleshooting and resolving customer issues with hardware maintenance, installations and upgrades

- Adept in conveying the benefits of products/services and generating customer interest

- Provided assistance with a “Microsoft Store” by configuration secure wifi connection of all wireless products to Future

Shop network and power distribution setup, troubleshooting and maintenance of demo systems

- Saved the company money approximately $5000 from hiring an outside company by troubleshooting many repairs ‘in

house’

KAZZINC – Kazakhstan

2008–2009

Database Developer, DBA - Department of Information Technologies and Automation

A Kazakhstani mining company founded in 1997. 6 mines and several smelters producing zinc, lead, and copper, with interests in gold and

silver mining.

Design and maintenance of telephone negotiation databases (Microsoft Visual Fox Pro 8) in addition to administration

activities.

- Entering of information from primary documents into the database (DB)

- Search, edit and remove records

- Creating SQL objects like Tables, Stored Procedures, Views, Indexes, Triggers, Rules, Defaults, user defined data types

and functions

- Writing SQL Sub-Queries and Joins for complex queries involving multiple tables

- SQL Query optimization & performance tuning

- Formation of the target documents as the reports

- Supervised and performed quality review of junior level DBA's

Novosibirsk State University – Russia, Novosibirsk 2007–2008

IT Technician, System Administrator

Oversee the maintenance of Windows 2000, XP and Vista domains for several locations including file and print Exchange.

- Accurately configure employee laptop and desktop computers

- Deploy new workstations and printers

- Assist students with PC and desktop application issues

- Configuring network properties and hardware

- Substantially increased security and performance of systems by initiating installation of new antivirus software and critical

operating system updates

Education and Qualifications:

Seneca College – Toronto, Canada

2014 – “Querying Microsoft SQL Server 2012 Certification Preparation Course 461” – in progress

Novosibirsk State University – Novosibirsk, Russia

2009 – “Information Systems” – bachelor degree

Novosibirsk State University – Novosibirsk, Russia

2005 - Certification achieved in “Basic algorithm and programming language C++”

Interests and Hobbies:

Building custom pc and upgrades, web design, programming, dba, automotive repairs and upgrades, playing guitar

Contact this candidate