Customer Service Quality Assurance

Linda Benitez

Neuro Rehabilitation Specialist

Bakersfield, CA

**************@*****.*** - 661-***-****

WORK EXPERIENCE

Waitress

Dennys - Lost Hills, CA

Responsibilities

provide customers with their best experience at our restaurants. make sure they recieve ehat they ask for.

provide a positive enviroment and great experience

Accomplishments

learned how everyone is different and wouldl ike services in different ways.

Skills Used

positive attitude. work excellent under stress

Neuro Rehabilitation Specialist

centre for neuro skills - Bakersfield, CA - May 2013 to July 2013

Work in a team oriented environment providing a comfortable, positive and safe environment for clients and

responsible for various tasks such as: ensuring medication is distributed correctly by checking the medicine

trays to prevent medication errors, assist clients with hygiene and grooming routines, ensure clients arrive on

time to their medical appointments and therapies, strictly follow each clients medical program in regards to

diets and eating abilities, and charting/ documenting clients progress of independence

Quality Assurance Supervisor & Store Clerk Supervisor

Paramount Farms - January 2012 to March 2013

Lost Hills C.A

Created a positive work environment and utilized effective managerial techniques. Effectively worked

independently to resolve all challenges and was responsible for various tasks such as: answering phones

using proper telephone etiquette, operating office machines, operating personal computer, Using Microsoft

office, and responded to customer's inquiries, inventory, Logistics for facilities equipment and parts, manages

140 employees, Quality control.

Car Technician

Ezlube - February 2008 to December 2012

Bakersfield C.A

Provided quality customer service and properly maintained various vehicles including diesels. Responsible for

various tasks such as: oil changes, breaks, and any other of maintenance recommended by the dealer.

Externship 160 hrs

Paramount Farms - Bakersfield, CA - April 2012 to May 2012

Created a comfortable patient environment and was responsible for various tasks such as: Measuring vitals,

greeting and rooming patients, injections, charting, receptionist, data entry glucose screening appointment

scheduling, blood draws filing.

EDUCATION

Diploma in Medical Assistant

Kaplan College - Bakersfield, CA

Diploma

Wasco Union High School - Wasco, CA

ADDITIONAL INFORMATION

Highlights of Qualifications:

Work well under pressure

Honest, reliable and productive

Fluent in written and verbal Spanish communications

Enjoy keeping busy and willing to take on projects

Sharp, hard worker, who does more than expected

Compassionate committed to helping others

Possess word processing skills

Skills and Abilities:

• Charting

• Telephone skills

• Filing

• Pull charts

• Blood draws

• Patient communication

• Vitals

• Injections

• Appointment scheduling

• Visual acuity check

• Glucose screening

• Venipuncture/ skin puncture

• Recording vitals/ physical measurements

Contact this candidate