Customer Service Quality Control

Krystle R. Faulk

*******.*****@*****.***

**** ******** **. #***

Houston, TX 77054

Cell 409-***-****

Productive Laboratory Scientist seeking to leverage experience gained in a clinical laboratory in

an environment that will foster my ambition and allow me to grow.

Education

2001-2006 Stephen F. Austin State University, Nacogdoches, TX

BS August, 2006 Major: Biology, Minor: Writing

Skills

• Precise pipetting

• Effective oral and written communication

• Critical thinking and problem solving

• Detail oriented

• Thrives in fast past stressful environments

• Innovative

Experience

USA Medical Toxicology Houston, TX 02/12-present

Senior Laboratory Scientist

• Manages Medical Laboratory Associates: responsible for conducting interviews and new

employee training, oversees daily functions, performs yearly evaluations

• Writes, revises, and updates policies and procedures

• Quality Assurance officer: Lead team in passing state inspection 99%

• Assists with general lab and safety compliance documentation and Quality Assurance

• Monitors and Reviews quality control for trends and biases and adjusts means and or

methods accordingly

• Liaison between clients and the laboratory: Sets up new accounts and trains personnel on

proper sample handling, overseas all supplies shipped to clients, provides excellent

customer service to clients by always being accessible and available to answer any

questions

Laboratory Scientist

• Performs routine dilute and shoot extraction on biological samples for testing on Liquid

Chromatography/Mass Spectrometry

• Operates the immunoassay instrument within approved protocols as a screening method

• Analyzes data and ensure transfers accurately to the LIS for reporting

• Performs injection of analytical/validation samples for quantitative analysis with Good

Laboratory Practices, Standard Operating Procedures, and compliance on Liquid

Chromatography/Mass Spectrometry(AB Sciex)

• Resolves problems relating to poor chromatography, low sensitivity, and hardware failure

• Performs routine maintenance on LC/MS machines and prepares all solutions including

stock solutions, internal working stands, solvents ect.

• Prepares quality control samples, reagent preparation, and performs calibration and

maintenance

• Processes and certifies results by reviewing chromatography and screening results

City of Houston Houston, TX 8/07- 02/12

Microbiologist I

Hematology Department

• Received, open, label and inspect specimens sent in for testing to assure adequacy for

testing

• Performed routine testing on samples and quality control specimens using specified

methodology

• Prepared microbiological growth media and maintain microbial cultures

Stat Lab/Mobile Unit Department

• Monitors the availability of the supplies needed for the testing, processes, and restocks

inventory

• Verified and communicates results obtained, and makes appropriate entries into

instruments logs, control charts, laboratory worksheets and electronic databases, whether

print or electronic, required to ensure the validity and traceability of the information.

• Maintained documentation, equipment, and work areas in a neat and orderly condition

• Light and dark field microscopy to examine the growth, structure, development and other

characteristics of still and moving microorganisms

• Gram staining

• Trained new employees in function-specific quality control tasks, standards, and

responsibilities

• Performs routine maintenance and quality assurance/quality control activities.

• Sets up, adjusts, cleans and maintains lab equipment

• Reviews Standard Operating Procedures (SOPs)

Including Kids Inc. 4/07-8/07

Teacher

• Assisted students with learning disabilities in various subjects

• Created tailor made lesson plans to teach students with autism

• Taught in a group and 1:1 setting

• Wrote individual reports to communicate the progress of each student to his/her parents

Technical Skills: LIMS software: Apollo, Orchard, CyberLab, Analyst 1.5, Ascent, Multi quant

Tools Used: Centrifuge, Rotator, Light microscope, Dark-field microscope, Pipet, Immunoassay

analyzer (Olympus), Liquid chromatography mass spectrometry (ABSciex)

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