Customer Service Administrative Assistant
Resume:
Ra'Shawnda L. Henson
Houston, TX 77044
**.*******@*****.***
EXPERIENCE
April 2009 - March 2013 Crothall /GE Energy
Houston, Texas
Administrative Assistant/ HR Admin.
- Review time sheets, work charts, wage computation, and other information
to detect and reconcile payroll discrepancies
- Complete and mail bills, contract policies, invoices, or checks
- Handled incoming and outgoing business calls
- Do basic bookkeeping, and complete banking transactions
- Record employee information, such as transfers, and resignations, to
maintain and update payroll records
- Serve as link between management and employees by handling questions,
interpreting and administering contract and
helping resolve the problem
- Perform employee orientations as well as trainings
- Perform general office duties, such as ordering office supplies
maintaining records management database systems, and performing basic
bookkeeping work
- Managed and scheduled conference centers for two GE facilities
November 2007- April 2008 Weiser Security
Houston, Texas
Receptionist / Administrative Assistant
- Handled multi-lined switch board
- Record employee information, such as transfers, and resignations, to
maintain and update payroll records
- Serve as link between management and employees by handling questions,
interpreting and administering contract and
helping resolve the problem
- Reviewed and processed all applications
- Administered computer trainings
- Administered all payroll checks
- Perform general office duties, such as ordering office supplies
maintaining records management database systems, and performing basic
bookkeeping work
- Assisted the office manager with file and office audits
April 2006- November 2007 Alexander Rose
Houston, Texas
Credit Manager
- Performed skip tracing
- Went over all files
- Received, and processed all payments on old customer debts
- Processed all files
- Administered all credit letters to credit all bureaus and debtors
- Perform general office duties, such as ordering office supplies
maintaining records management database systems, and performing basic
bookkeeping work
February 2003- March 2005 HCCC
Houston, Texas
Quality Evaluator
- Monitored all inbound and outgoing calls made in the call center
- Performed quality one on ones
- Performed quality audits, and administered quality trainings
- Processed all files
- Maintained all employee improvement files
- Perform general office duties, maintaining records management database
systems, and performing basic bookkeeping work
EDUCATION
August 2013- May 2014 Lonestar College Kingwood
Kingwood, Texas
Major - Cosmetology
SKILLS
Proficient in every faucet of the beauty industry.
SUMMARY
Received cosmetology license in June 2014.
EDUCATION
August 2010 -2012 University of Houston Downtown
Houston, Texas
Major - Marketing
SKILLS
Proficient in MS-Office Programs, Reception/Customer Service, Tactfully
Screening Calls, Advanced Clerical Details and Duties, Composed and
Prepared Correspondence, Directing and Preparing Business Events,
Conferences/Seminars,
SUMMARY
Marketing Major, with 5-6 years of related experience in customer service
and administration. Skills include extensive experience with computer
programs, inventory management, human resources experience, legal
documents, marketing strategies and other clerical office duties. Well
organized with strong analytical/problem solving abilities, aimed at
assessing needs within an organization. Proven record of listening, giving
the best result(s).
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