Customer Service Manager

Adrian Serrano

*** ******* **, **

Ashford, CT **278

Cellular 413-***-****

Home 860-***-****

******.*.*******@****.***

Objective

Customer service support professional, adept at working in fast-paced environments demanding strong

organizational, leadership and interpersonal skills. Committed to exceptional customer service and

driven by challenges. Detail-oriented and resourceful in organizing and completing projects; ability to

multitask

effectively.

Experience

RiteAide Warehouse, Killingly, CT

Stocker, 2014 - 2014

h Unload product on a daily basis, review daily reports to verify correct items listed.

h Ensure loads are complete per documentation.

h Perform departmental activities per standard operating procedures

Mooyahs Burgers & Fries, Mansfield, CT

Customer Service, 2013 - 2014

h Assisted General Manager with all restaurant operations, including customer service, wait staff

and kitchen supervision, ensuring food and beverage quality, pening / closing, scheduling, and

overall management.

h Cashier and Line Cook. Maintain safety and sanitation.

h Attend all employee meetings an bring suggestions for improvement.

Fed-Ex Ground, Willington, CT

Package Handler, 2012 - 2013

h Responsible for loading/unloading and sorting of packages.

h Able to work in a fast pace environment.

h Precautiously sorts hazmats from normal product packages. Build and maintain walls with

customer product in trucks to ensure that Fed-Ex Ground continues to deliver packages to it's

customers on time.

Education

H.S., Business, 2012

E.O. Smith, Mansfield, Ct

Skills

h Customer Service Skills, Able to type 55 WPM, Works well with people. Able to work under

pressure in fast pace environment.

h Leadership and Delegation, Open/Closing Procedures, Problem Solving/Troubleshooting,

Restaurant Operations.

Contact this candidate