Customer Service Technician

Maria Ballew

***** ******** ***., ***. **, Moreno Valley, CA 92557 ~ 951-***-**** ~

***********@*****.***

CAREER INTERESTS

Experienced Phlebotomist, Certified Phlebotomy Technician, Lab Assistant,

Specimen Accessioner

RELATED SKILLS

> Bilingual, English-Spanish

> Patient Identification

> Venipuncture Procedure

> Vaccutainer System

> Butterfly Techniques

> Skin Puncture Procedures

> Blood Composition

> Centrifuge

> Fingersticks/Glucose Testing

> Urinalysis/Drug Testing

> Universal Infection Control

> 6 Years of Experience

> Specimen Transport

> OSHA Guidelines

> Sterile Field Preparation

> Medical Terminology

> Vital Signs

> Pap Smear Setups

> Electrocardiograms

> Capillary Tests

> Asepsis/Sterilization

> CPR /AED Certified

> Specimen Collection

> Pulmonary Test

> Pre-Employment Physicals

> Assisting with Surgery

> Medical Charting

> Reception Techniques

> Audiometry

> Customer Service

> Computer Literate

> Restocking Rooms

> Sterilizing Instruments

WORK EXPERIENCE

Phlebotomist/Patient Care Technician: Dr. Sue Vyas ~ Riverside, CA

2012 - 2013

Collected blood specimens by venipuncture and capillary technique from a

wide range of patients of varying age. Labeled, processed and centrifuged

blood, and prepared a variety of specimens for lab analysis. Input

computerized insurance data, stocked rooms with laboratory supplies,

maintained a safe and sterile work area, sterilized instruments, and

prepared documentation for every patient served. In addition, performed a

variety of medical assisting duties.

Phlebotomist/Patient Care Assistant: Sunrise Alzheimer Care ~ Riverside, CA

2008 - 2012

Worked directly with Alzheimer's Disease patients. Secured and prepared

blood samples and a variety of other specimens for laboratory testing.

Educated patients concerning post-venipuncture care. Provided other patient

care duties, including documenting vital signs and conducting glucose

testing. Performed charting, data entry and general office duties.

Phlebotomist: Quest Diagnostics ~ Menifee, CA 2007 - 2008

Secured blood specimens from difficult-to-draw patients, such as those in

Armed Forces and psychiatric hospitals. Collected urine specimens for drug

screening and completed urinalysis. Properly completed laboratory accession

record manually or on computer. Utilized exceptional telephone etiquette

for answering business telephones and scheduling patient appointments.

EDUCATION

Universal Schools & Colleges of Health & Human Services ~ Riverside, CA

2013

> Advanced Certified Phlebotomy Technician

Universal Schools & Colleges of Health & Human Services ~ Riverside, CA

2007

> Certified Phlebotomy Technician

Summit Career College ~ Colton, CA 2006

> Certified Nursing Assistant

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