Customer Service Representative
Resume:
Gina Vavro **** Frankford Road Dallas, Texas *****
**********@*****.***
Objective: To work in an established company that may utilize my many years
customer service skills.I am a professional, outgoing, friendly personality either over the phone or in person with a no nonsense work ethic.
Demonstrator / sales:
1/13 to 8/14
Greet the new customer, give out samples, and inform about the new products
that are being Introduces to a growing market. Meet sales quota every
event.
Owner & Founder: Uniquely You, Euless Texas
1/10 to
10/13
Ensured companies business regulations. Research and purchased products
and other tolls necessary for daily operations. Responsible for all
marketing and advertisement. Scheduled, coordinated, and hosted events
tailored to the facility. Created and maintained an inventory database via
Microsoft Excel. Continually expanding contacts list by phone, e-mail,
flyers, and personal meeting with possible clientele. Performed other non-
specific duties in order to ensure customer satisfaction.
Medical Claims Processing: Humana : Irving, Texas
04/11 to 5/11
Ensured companies business regulations. Research and purchased products
and other tolls necessary for daily operations. Responsible for all
marketing and advertisement. Scheduled, coordinated, and hosted events
tailored to the facility. Created and maintained an inventory database via
Microsoft Excel. Continually expanding contacts list by phone, e-mail,
flyers, and personal meeting with possible clientele. Performed other non-
specific duties in order to ensure customer satisfaction
Collections Customer Service Representative : CNI Administration Services,
Norman Oklahoma 3/10 to 05/10
Inbound call center for collection for 3rd party payers, no fault
insurance companies, Workmen comp. and other private payers/ settlements.
Assisted, beneficiary and attorneys with issues of account balance so,
Medicare benefits stay intake. RFL: contract fulfilled
Customer Service Advocate : Prescription Solutions, Oklahoma City, Oklahoma
01/10 to 02/10
Contacted members, providers, and pharmacist regarding updates or
authorizations status. RFL: Contract fulfilled
Collection : GMAC-(Converges) Lewisville, Texas
09/09 to 11/09
Collections in bound and out bound call center for auto loans, called on
delinquent loans, set up pay options to keep account current.
RFL: contract fulfilled
Collection - Modification: JP Morgan Chase: Irving, Texas
01/09 to 04/09
Out bound and in bound call center on home loans for conventional or non-
conventional mortgages, Identified customer reasons for default, addressed
escrow issues, and explained what payments consist of. Demonstrated
efficiency and empathy, while maintaining a business relationship. Also,
qualified customer for debt counseling, repayment plans, or modifications.
Exceeded companies standards for productivity levels, to insure collections
amounts were meet. Maneuvered through multiple programs i.e. web skip
tracing tools: Lexis Nexus, Innovas, Fast Data, IVault, and Accurate.
Proficient in MS office suites, Outlook and electronic check software.
Reason for Leaving: Resigned for personal reasons Achievements: Singled out
and praised for excellent customer contacts and collection abilities,
received monthly bonus awards and incentives.
Collection-Customer Service Representative: Friedman Jewelry:
Dallas, Texas
02/08 to 09/08
Contacted Delinquent customers applied standard collection techniques while
maintaining customer service. Analyzed past due accounts, identified
potential payment problems, while, making high volume out-in bound calls.
Emphasized the quality of promises by the percentages that were kept, by
skip-tracing with a web based tools. Identified customers address and
phone numbers by inquiring at post offices, neighbors or other means.
Surpassed company standards i.e. calls per hour and positive collected
amounts per hour. Utilized Accurate, As 400, and Source, an electronic
check software. Operated in, Lotus notes, Excel and MS word. Reason for
Leaving: Company filed Bankruptcy 2008: Achievement: Consistently kept
company and teams quotas to insure productivity were profitable. FDCPA
certificate
Collections-Customer Service Representative: Countrywide: Plano, Texas
10/07 to
12/07
Out bound and in bound call center on home loans for conventional or non-
conventional mortgages, Identified customer reasons for default, addressed
escrow issues, and explained what payments consist of. Demonstrated
efficiency and empathy, while maintaining a business relationship. Also,
qualified customer for debt counseling, repayment plans. Exceeded
companies standards for productivity levels, to insure collections amounts
were meet. Maneuvered through multiple programs i.e. web skip tracing
tools: Lexis Nexus, Inovas, Fast Data, IVault, and Accurate. Proficient
in MS office suites, Outlook and electronic check software. Reason for
Leaving : Company files Bankruptcy 2007
Patient Account Collection-Billing Representative: Schuster Group:
Oklahoma City, Oklahoma 04/07 to 10/07
Evaluated patient 3rd party accounts for collections of payments for
hospital accounts. Received in and out bound calls w/auto dialer. Re-billed
claims for Medicare, Medicaid, Tri Care-VA, Cobra and other private self
paid insurance companies. Billed primary, secondary, appeals and or
denials in a timely manner. Utilized standard billing forms i.e. UB 92,
Hicfa-1500 and or super bills to ensure all account balances were
satisfied. Familiar with EOB, CPT, ICD9 Codes, and other insurance
information needed for-
payment. Conducted extensive research to ensure the adjudication was
finalized for payment plans or bad debt resolution. Processed over 100
claims per day. Oversaw the resolution of rejected claims through an
electronic systems and/or crossover plans. Utilized CSCI, X Pack, Win2007
applications, Outlook Mail server w/ NT Network. Reason for Leaving;
Hospital filed bankruptcy 2007
Operations Coordinator: Falcon Consulting Group, Cleburne, TX
03/06 to
4/07
Coordinated office and field operations for a gas exploration consulting
firm specializing managing seismic operations in the Barnett Shale Fort
Worth Basin Region. Handled databases of seismic permits, daily operations
reports, contractor invoices and payables. Worked closely with clients,
managers and contractors on area operations including seismic crew visits.
Customer Service Representative: MHN, Las Colinas, TX
12/02
to 01/06
Serving as primary point of contact for provider/ and members by timely and
accurate resolution of administrative inquires. Duties included verifying
members eligibility and benefits plain, researched claim inquiries.
Understanding of managed care benefits HMO, PPO, and POS for accurate claim
processing and coding. Utilization of HCFA-1500 and ICD-9CM forms.
Assisted in assigning codes to patient scenarios to insure accurate
payments were made. Operation in a managed health care system. Work in
AS400 and a Symphony data base. Operated in NT networks and Window
environments used Outlook mail servers.
Financial Account Representative: Auto One Acceptance Corporation, Dallas,
TX 08/01 to 11/02
Re-evaluated existing account for refinancing, quoted balances and payoff
to financial institutions and or auto dealers. Updated existing account
for changes, in calculations and personal information. Worked closely with
loan department, insurance, and title department. Transferred updates and
corrections to Department of Motor Vehicles and to Credit Bureaus: Trans
Union, Experian, and Equifax. Operated in UNIX on NT network w/Win 95, 98
w/ Microsoft Outlook mail server.
Pharmaceutical Representative: Advance Paradigm, Richardson, TX
10/98 to
01/01
Worked with 50 different insurance plans, implemented changes and or
updated in current polices. Processed prescription order and monitored the
tracked shipments process. Addressed financial issues. Regarding payments
made by account holder and insurance companies. Researched claims from
account holders and or pharmacy inquiries. Assisted pharmacies with
processing of prescription through networks linked to insurance companies.
Promoted to advance team that demanded accuracy in insurance plans.
Operated in Siebel w/ AS 400 SQL, Rumba Unix on NT network w/ Win 98, 95
and a Microsoft Outlook mail server.
Computer Technical Specialist: Stream Incorporated, Dallas, TX
01/95 to
07/98
Technical Support for inbound and outbound call center. Worked on Internet
team to insure connectivity with hardware and software. Promoted to Hewlett
Packard Team that addressed complex issues of connecting peripherals to
Local, LAN, and WAN environments. Ensured functionality of system and
connecting peripherals. Operated in DOS and Windows 3.1, 95 98 and NT 4.0
platforms. Edited system registry files for internal problems deleted and
installed software to ensure functionality. Downloaded and installed new
drivers for peripheral patches, and updated performance Operated in Lotus
Notes mail server.
Educational Profile:
Brook Haven Community College : Floral Designer - Certification 2014
University of Texas Arlington : EKG Technician Program - Certification
NHA 2013
Francis Tuttle: Medical terminology and Coding- Certificate 2010
Mountain View College:
Completed fundamental classes in graphic art Certificates. Corel Draw 4.0,
Photo Shop 5.0, Author ware and, Sound Forge.
Richland College: Microcomputer Operation Specialist - Certificate - 1995
Completed 823 clock hours of intensive vocational training specializing in
assembly of microcomputer systems, maintenance of peripheral equipment and
troubleshooting of hardware and software applications.
El Paso College: Dental Assistance - Certificate - 1983 Completed 12 month
of intensive training specializing in Operative dentistry, reconstructive
surgery, general dentistry sterilization techniques and radiology.
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