Customer Service Sales

Steve Ferguson II

***********@*****.*** ***** N. 70th Street #115 Cell: 480-***-****

Scottsdale, AZ 85253

I have excellent communication and inter personal skills. I am a team player who interacts

positively with peers, associates, management, customers and people at all organizational levels. I have

proven my ability to accomplish new tasks, manage day to day team efforts, and prioritize projects. I am a

creative problem solver and a very dedicated worker.

Areas of Expertise

Customer Service Customer Satisfaction Microsoft Excel

Problem Handling & Resolution Warehouse Operations Auto CAD

Blueprint Reading / Analysis Microsoft Outlook Order Processing & Submission

Professional Experience

8/13 to present

RWC International – Phoenix, AZ

Parts Sales Associate

Handles counter parts sales (walk in customers)

Phone sales

Dealer transfers

Order submission

Inventory control

Systems used: ADP, Excel, Outlook, and Navistar’s catalogs (parts catalog, parts online,

etc.)

Navistar – Lisle, IL (World Headquarters)

Technical Support Analyst 5/11 to 7/13

Assists dealers / customers with technical inquiries

Handles all IKnow cases promptly, professionally, and accurately

Efficiently uses systems such as IKnow, Excel, Word, Outlook DRP, Logia, Melrose,

CadSearch, Pharos, PIIP, PIQ, and Feature Search

Co hosts a webinar on cabs

Dealership order entry

Have learned quickly and have had management acknowledgement for my efforts, which

include many consecutive weeks of being the most productive in the IKnow case files

Navistar – West Chicago, IL

Quality Control Analyst 3/04 to 5/11

Organized the work area

Restructured various parts of our system to make it more efficient for myself and our

customers resulting in a reduction in time between parts being placed on hold and

expedition of parts back to the suppliers

Ensured all customers are treated with respect

Provided the company with an exemplary attendance record and dedication to my job and

our customers

Taken on additional responsibilities such as helping supervisors fulfill critical orders,

lending a hand to our Records Integrity group, and taken LEAN initiatives

Efficiently used Microsoft Excel and Microsoft Outlook for day to day tasks

Material Handler (Steelworkers Union) 9/02 to 3/04

Picked/packed/shipped orders and easily met expectations, surpassing the picking rate

daily. I operated basic warehouse systems, which included Tolas and WMS

Pillsbury Company – Geneva, IL

Machine Operator 2/99 to 3/02

Operated and maintained several production lines throughout the facility

Chosen by team leader Dave Drees to personally assist one of our manufacturers’

engineers as they geared up the sheeting line

Daily job tasks included communication with the team leaders and other manufacturing

lines to ensure proper timing, quality control, coordination, and packaging of our product

On the first team hired and was recognized for my leadership abilities on several

occasions

In March of 2002, the plant was closed

Education and Training

College of DuPage – Glen Ellyn, IL

Automotive Repair, Advertizing, Illustration and Design, Photography, Engineering, and

CAD

Wheaton Christian High School

Diploma 1995

Contact this candidate