Medical Office Support

BRENDA BOTELLO

512-***-**** • **********@*****.*** • Austin, TX 78741

MEDICAL OFFICE SUPPORT

** ***** ** ********** ** a Certified Nursing Assistant (CNA) & (MA) Medication Aide with strong administrative experience, exceptional customer service skills, and has training as a Medical Biller & Coder for front and back office medical support

S K I L L S P R O F I L E

Administrative: ICD-9, 10/CPT, HCPCS Coding, Patient Billing/Payment entry, Insurance Verification, Medical Terminology, Filing & Organization, Receivables, Payable and Payroll and Business Communication Skills

Customer Service: Switchboard Operator experience, answering multi-line phones, Customer focused professional with experience coordinating and communicating with customers in retail environments

Software: Medisoft, Microsoft Word, Excel, Outlook, PowerPoint.

P R O F E S S I O N A L E X P E R I E N C E

Medical Billing & Coding Externship: BrightStar Care Austin, TX (Completed 08/2014)

Assist with billing and submitting claims, process insurance claim adjustments

Certified Nursing Assistant/Medication Aide: Summit at Westlake Austin, TX (2013 to Present)

Assists residents with activities of daily living, vital signs, gathers patients data

Certified Nursing Assistant/Medication Aide: Regency Care Center Austin, TX (2010 to 2014)

Assists patients with activities of daily living, monitored vital signs, administers medication

Receptionist: City of Austin Austin, TX (2009)

Performed clerical duties, set appointments, and filed records

Provided information regarding activities of city departments and offices

Manager: Jack in the Box Austin, TX (2008 to 2009)

Managed employees, cash handling, deposits, resolved escalated customer concerns

Direct Care: Aging and Disability Services Austin, TX (2001 to 2008)

Provided personal healthcare to elderly and disabled patients in a residential care facility

Participated in rehabilitation and treatment programs

Administered oral medications and injections

E D U C A T I O N

Medical Billing & Coding Program: Southern Careers Institute Austin, TX (Graduated 08/2014)

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