Customer Service Sales
Resume:
Lourdes Camacho
***************@*****.***
SUMMARY
Dynamic and accomplished customer service oriented professional with extensive experience on inside
sales and post-sale procedures. Capable in account and client relationship management, creatively
facilitating decision making in complex situations. My goal is to contribute to the overall success of a
progressive, growth oriented company with diverse responsibility.
PROFESSIONAL EXPERIENCE
Con-way Truckload, Guadalajara, Mexico (2014)
Industry: Logistics Job Description: Customer Support Specialist
Main responsibilities consisted of solving issues related to shipments going through US customs.
Organized and managed all aspects of the shipment process across the US and Mexico border, including
tracking and notifying clients of the status of their shipments. Planned and coordinated activities with all
customers to ensure safe and efficient delivery of products. Worked with many customers including
KUEHNE & NAGEL, JABIL CIRCUITS, FLEXTRONICS, CONTINENTAL & SIEMENS.
Honda of México, Guadalajara, México (2012 – 2014)
Industry: Automotive Job Description: Sales, Trading Supervisor
Responsible for 40% of sales generated for the two dealerships in charge of. Main function consisted in
“trading” units with other agencies within the republic of Mexico. The position required negotiation skills and
organized techniques to locate the units. Monitored the whole process, beginning from its purchase, sale
and ending until the unit arrived to its final destination. Responsible for several monthly reports for Honda of
Mexico, including sales forecast and inventory.
Mail Boxes Etc. London, United Kingdom (2010 – 2012)
Industry: Shipping / Logistics Job Description: Sales, Assistant Manager
MBE acts as an intermediate between a customer and major shipping companies (FedEx, DHL & UPS).
Main activities consisted in assisting the Sales Manager, generally on parcels with customs conflicts,
creating work schedules for sales agents as well as negotiating quotes with our transportation couriers.
Dealing with transit time issues, international quotes and verifying proper export documentation such as
packing list and invoices required.
Emerson Climate Technologies, Guadalajara, Mexico (2009 – 2010)
Industry: Electronic Components Job Description: Sales, Customer Service CPC (Computer Process
Controls)
Main function was to provide follow up on the delivery and on time installation required by our customers.
Responsible for solving any issues that might occur with buyers, import department and in storage units
located in Mexico and in the US. Keeping in touch with our major clients, specifically with Wal-Mart making
sure everything was up to date.
NXP Semiconductors, Guadalajara, Mexico (2009)
Industry: Electronic Components Job Description: Sales, Inside Sales Support.
Giving constant support to our inside sales team. Uploading new orders as well as keeping our clients with
full stock of specific products. Informing delivery dates and prices to our main customers, which were,
MOTOROLA, SANMINA, JABIL CIRCUITS, CONTINENTAL & FLEXTRONICS.
Partes Ya, Guadalajara, Mexico (2008 – 2009)
Industry: Retail Job Description: Logistics Supervisor.
Responsible for the logistics department and the distribution of American products (computer parts) sold in
different states in Mexico. Maintaining our buyers fully informed of delivery dates. Constant contact with our
suppliers (DELL, HEWLETT PACKARD) to keep the merchandise delivered on time to our clients.
Corporativo Banco Santander, Madrid, Spain (2007 – 2008)
Industry: Banking Job Description: Internship in the International Commerce department, Letter of credit
area.
Support to our letters of credit team in Hong Kong. Involved in the general process of the letters of credit
created in South America which were directed to Europe (Brussels, London and Paris)
Supervising the information in our software and making sure all the documents were correct and up to date.
Authorizing and sending special messages to the transmitter bank.
Hispanic Teleservices, Guadalajara, Mexico (2005 – 2007)
Industry: Telecommunications Job Description: Customer Service/Human Resources.
Responsible of staff recruitment. Analyzing profiles and grading English level of each potential candidate.
Making sure all available positions in the company were filled with talented people. Provide constant
support to our interview team with their daily agenda. Create new and fun activities every day to optimize
our recruitment results.
More than a year experience as a representative in a mortgage company called Option One. Providing
service to customers living in the US with any inquiry they had, including interest rates, collections and
repayment plans. Recognized as the best employee in quality calls for three consecutive months.
EDUCATION
Bachelor of Arts of Business Administration - ITESO (Western Institute of Technology and Higher
Education), Guadalajara, Mexico
Major - International Business
PROFESSIONAL SKILLS
*Bilingual Spanish/English
*Effective problem solving and negotiation experience
*SAP
Production Planning
Sales and Distribution
Contact this candidate