Customer Service Representative

Fieto Smith

**** ***** ******* #**** ( Fort Myers, FL 33916

Cell: 863-***-****

********@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in

Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines

without compromising quality.

Education

High Tech Central Fort Myers, FL

Information Technology Assistant (2010-2011)

High School

• Moore Haven High

Certificates

Office

Skills:

• Team Problem Solving

• Call Center Success

• Filing

• Telephone Courtesy and Customer Service

• Powerful Presentation Skills

• Handling Conflict and Confrontation

• Designed and Produced Student Resumes

Computer

Skills:

• MS Excel - Spreadsheets/Reports

• MS Word- Mail Merge

• MS PowerPoint

• MS Access – Database/Administration

• MS Publisher

• MS Outlook

Experience

Redeemer Early Learning Center 3950 Winkler Avenue Fort Myers, FL

Assistant Teacher / Childcare, January 2010 to February 2010

Handled activities in a child care program and worked with other staff to plan programs and activities.

Also responsible for small group of children and worked under general supervision.

Highlights:

Conducted classroom activities that produce the social, developmental and educational growth of

children

Participated in planning and supervising daily and long-range activities.

Responsible for children’s health, safety and physical needs.

Recommended supplies and equipment needed for the educational program.

Earned excellent marks on performance reviews, with citations for excellence in areas including work

volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and

commitment to providing unsurpassed service.

Communicated with parents about children’s progress and problems.

Maintained medical and attendance records.

Lynx Services LLC 6351 Bayshore Rd, Fort Myers, Customer Service Representative /

November

FL 33917 2012 to January 2013

Customer service representatives interact with customers on behalf of an organization. They provide

information about products and services and respond to customer complaints. Some also take orders

and process returns.

Highlights:

Directly dealt with customers

Responded promptly to customer inquiries

Handled and resolved customer complaints

Processed orders, forms, applications and requests

Performed customer verifications

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