Customer Service Representative

Annie Rose F. Trinidad

Objective To be able to share the skills and knowledge learned and

enhance these skills through company's best resource in order to attain

common goals and success.

Experience

Mar . 5, 2012 - up to present Author Solutions LLC

IT Park, Cebu

Publishing Consultant/

. Assist authors in publishing their books

. Sell Publishing Package

. Provides information and the services needed for the author

. Transfers call to Payment Central for payment processing

Mar . 5, 2012 - up to present ESL - online

(Part-time)

ESL online Teacher

. Present standard American English language clearly and serve as

linguistic model for students

. communicate effectively with students by articulating clearly,

selecting vocabulary, and assessing comprehension by varying methods

. listen actively and effectively inorder to identify and solve

problems, facilitate learning for students, and build student

confidence

July 2010 - Feb. 5, 2012 Eli Global (Beckett) F.

Ramos, Cebu

Telemarketer (Inbound/Outbound)

. Calls stores and provides opportunities to earn more by displaying our

Beckett Magazines

. Calls residences and informs magazines we provide

. Renews subscriptions

. Process orders for check payment

. Process payment for credit card payment

March 1994 - March 2002 First e-Bank

Magallanes, Cebu

Customer Service Representative/ Teller

* Assist customers in their queries.

. Assist customers in opening Savings/Time Deposits

. Receives money for deposits and makes withdrawals

Education

. 2004 - 2008 Southwestern Univeristy

Urgello, Cebu

Bachelor of Science in Nursing

. 1990 - 1994 Univeristy of San Jose Recoletos

Magallanes, Cebu

Bachelor of Computer Science

* 1986-1990 University of San Jose Recoletos Basak Mambaling,

Cebu

Secondary

Peer Relation Officer

* 1980-1986 University of San Jose Recoletos Magallanes,

Cebu

Elementary

Community Activities

Hearts of Jesus & Mary Prayer Community - Cebu

* Pastoral Ministry - General Services Ministry

. Sponsoring Life in the Spirit Seminar

. Sponsoring Marriage Encounter

. Outreach Program

Personal

Sex : Female

Birthdate : Oct. 24, 1973

Age : 40

Civil Status : Married

Address : Z1-297 Nonochomes, Tabunok, Talisay City

Religion : Roman Catholic

Citizenship : Filipino

Height : 5 ft. tall

Weight : 140 lbs.

SSS : 061*******

Languages : English, Tagalog, Cebuano

Spouse Name : Michael M. Trinidad

Occupation : Cook

Children : Katrina Marie F. Trinidad 19 yrs. Old

Shawnen Claire F. Trinidad 18 yrs. Old

Messha Faye F. Trinidad 14 yrs. Old

Matthew Chris F. Trinidad 12 yrs. Old

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