Customer Service Representative

ANGELA EARL, AMA,

**** **** **** ***** *******, TX 77066 832-***-**** ************@*****.***

SUMMARY:

Highly motivated in Administrative Medical Assistant, with a working knowledge of the healthcare industry and

advanced comprehension of computer applications, looking for a position where I will have the ability to work

independently with minimum supervision.

QUALIFICATIONS:

Customer Service Accounting & booking procedures

CPT coding Medical Records Management

ICD-9 and ICD-10 coding Documentation

HCPCS Coding Data entry

HIPAA compliance Patients Collections

Scheduling Appointments Posting charges & transactions

Health Insurance Claim Processing OSHA compliance

Medical and Insurance Terminology Accounts Receivable

Operating a multi-line phone Accounts Payable

Microsoft Office/Electronic billing Medisoft v.14

PROFESSIONAL HISTORY:

ANCHOR COUNSELING (EXTERNSHIP) 06/11-08/12 Houston, TX

Administrative Medical Assistant

Provided excellent customer services to clients; scheduled appointments; recorded messages; answered the phone;

faxed & filed documents; verified insurance; and other duties assigned by the office manager.

AINSLEY COURTE 09/2008 12/2010 Houston, TX

Caregiver

Provided excellent customer service, Meal reminder, Laundry, helping with actives, dressing, grooming, taking them to

their doctor’s appointment, assigned a group of residents for whom I provide assistance to, medicine reminder.

SPRINT NEXTEL 01/2007 08/2008 Houston, TX

Customer Service Representative

Provided excellent customer services; created integrated strategies to develop new and existing customer sales;

created brand products evolution and media endorsements; relayed information regarding the company; success in

penetrated new markets; built rapport & cultivated positive relationships with clients; and other assigned duties from

the manager.

CHASE BANK 05/2006 05/2007 Houston, TX

Customer Service Representative

Provided excellent customer services; maintained a professional demeanor; handle customer’s inquiries; handled

multi phone system; maintained and organized work station and other assigned duties from the manager.

EDUCATION:

PROFESSIONAL CAREERS INSTITUTE Administrative Medical Assistant Houston, TX 2011

ELISK HIGH SCHOOL Diploma Houston, TX 2008

CERTIFICATION:

AMERICAN RED CROSS (ARC) CPR CPR / AED for the Healthcare Professional

DL # 25576473

References available upon Request

ANGELA EARL, AMA,

6235 Long Leaf Drive Houston, TX 77066 281-***-**** ************@*****.***

November 3, 2011

To Whom It May Concern:

I am writing this letter to express my interest in the medical assistant position. I have over two

year’s experiences working as a customer service representative in the banking &

communication industry. Also, I have more than two years experience as a cashier. My

knowledge of office procedures and experience of working in a fast-paced/high pressure

environment, and other management duties will help me to fit in with your staff with minimal

amount of training.

As an ambitious, self- motivated individual with a lifelong love of working with people, I believe

I offer a set of skills that would make me a welcome and valuable addition to your staff. With a

keen ability to relate to people, commended for being detail-oriented and the ability to perform

multiple tasks simultaneously, I would like you to consider the possibility of putting my

knowledge and experience to work for you.

Throughout my life, I developed a reputation as a hard working individual who can be depended

on to get the job done no matter what the challenge. Keys to my success are strong planning and

follow-through skills, a demonstrated commitment to achieving goals and a genuine interest in

helping others.

If you are seeking a professional who is passionately focused, who is open-minded to the needs

and expectations of the customer and work environment and who motivates and empowers

others, then I am the candidate you need. In addition, I strive to build effective relationships in

my interactions with other customers and co-workers. I appreciate your serious consideration.

I would be pleased to have the opportunity to discuss your needs and how I might be able to

meet them in person. You may contact me at 281-***-****.

Sincerely,

Angela Earl

Contact this candidate