Customer Service Manager

DÈSIRÈE APONTE GÓMEZ

Phone 787-***-****/787-***-****

E-mail ***************@*****.***

OBJECTIVES

EDUCATION

EXPERIENCE

DÈSIRÈE APONTE GÓMEZ

ADDITIONAL SKILLS

TECHNICAL ABILITIES

REFERENCES

Become part of a company that provides the opportunity to apply my experience, ideas, expertise, knowledge, creativity and

leadership skills. The benefit is to further advance the company’s progress by merging it with my abilities in an ever-growing

professional environment.

Universidad del Este, Carolina

2008-2012

Bachelor degree: Business Administration

Major: Management

Relevant coursework:

Human Resources

International Marketing

Statistic

Finance

Labor Laws and Ethics

Management

Marketing

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Accounting

Universidad del Este, Carolina

2008

Associate degree: Graphic Design

Relevant coursework:

Management

Marketing

Accounting

Assistant Store Manager – Game Stop, Carolina

July 2010- present

Direct communication with consumers providing technical knowledge, expertise, scheduled events and reservations.

Maintain store organization and in optimal operational to maximize profit and efficiency.

Proficient in Schedule Management

Experienced in Payroll management

Train and develop employee skills and capability.

Lead and organize store events

Inventory Management

Company Achievement: Bunny Pin on multiple occasions-An illustrious hand-picked award by the Store Manager

given to the employee for his/her outstanding customer service.

Sales Associate – Shï By Journey’s, Carolina

August 2009 – March 2010

Customer Service

Preserve store’s integrity and organization.

Inventory Management

Sales Associate - Group USA, Carolina

April 2006 –October 2007

Customer Service

Preserve store’s integrity and organization.

Fitting Room service

In charge of the footwear department

Company Achievement: “GREAT” Program Evaluation-Based on consumer review of service provided.

Leadership and hands-on approach

Experienced in managing and handling employees

Dexterous in coordinating large events

Proficient in writing and speaking both English and Spanish

Technical Advisor for electronic game development.

Experienced in coordinating travel arrangements.

Meeting management, planning and scheduling.

Adept at documentation due to meetings, blogs and personal journals

Owner and Host of Beauty Blog LadyLuckBeauty.Blogspot.com

facebook.com/LadyLuckBeautyBlog

Develop and publish reviews on upcoming Beauty Products provided directly from big franchises (SinfulColors, Dr.

Remedy, Esika, Lbel, CyZone, Sigma).

Makeup Artist for numerous events such as: Misters PR 2012 YouTube Show, photo shooting, theater play.

Lead Makeup Artist Class as directly requested from Mary Kay.

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DÈSIRÈE APONTE GÓMEZ

Windows Operation System

Microsoft Word

Microsoft Excel

Microsoft Power Point

Adobe Reader

PhotoShop

Paint

Store Manager: Michelle Viera 787-***-****

Chemistry Professor : Jose A. Cintron 787-***-****

Process Engineer: Heriberto B. Torres 787-***-****

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