Customer Service Sales

N I C O L E F I S H E R

***************@*****.***

SUMMARY

. Dedicated, Self-Starter with Strong Communications Skills.

. Proven Academic and Professional Achiever

. Highly Adaptable, and Eager to Learn New Things

WORK EXPERIENCE

Network Operations Representative, Shaw Business

January 2013 - Present

. Deliver an exceptional customer experience while staying within our

support scope guidelines.

. Promote Shaw Business support by establishing strong customer

relations.

. Look for opportunities to improve our customer support model and

elevate customer experiences.

. Work as a team to ensure departmental goals are met on a daily basis.

. Employ time management and multi-tasking skills to maintain high

service levels

. Thoroughly document customer interactions and escalate potential

service issues.

. Support calls from other technical groups as needed.

Field Support Representative, Shaw Business

January 2011 - January 2013

. Support the daily operations of the Shaw Business Team in delivering

exceptional customer service to our internal and

external customers

. Set up equipment provided by field technicians in Shaw's provisioning

and customer databases

. Track and manage Digital phone, Internet and Cable work orders on day

of install

. Coordinate and troubleshoot with Commercial Field technicians to

ensure services are activated in a timely manner

. Check The quality of Digital Phone orders to ensure accuracy and

resolve discrepancies if needed

. Track and action ported orders, delayed orders and ensure these are

completed in a timely manner

. Keep customers informed about the status of their Shaw Digital Phone

order

Part-Time/Casual Brand Ambassador, BOOM! Marketing

2011-2013

. Execute engaging activity's to improve cliental base

. Provide exceptional insight and product knowledge

. Prove excitement, and belief in the Brand

. Administer samples of product to consumers

. Coordinate time, set up, tear down, and sales results with all parties

involved

. Meet sales targets, while strategizing to exceed them

VOLUNTEER EXPERIENCE

. Peer Support -Presentations regarding teen pregnancy at high schools,

churches, and local functions

. Up's and Down's-Volunteering with children diagnosed with down

syndrome

. Inn from the Cold- Family Facilitator

. Rapport Leadership Camp-Learning how to improve on public speaking and

become a better leader

. Missing Children's Society-Working the casino's to raise money for the

society

. Spud Buds - collecting blankets, clothing, and providing the homeless

with a baked potato once a month

. Highbank's Society - Actively presented my input and assisted with

meetings. While speaking at fundraisers to assist with financial

support.

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