Customer Service Data Entry

Phillip Stewart

************@*******.*** 954-***-**** 8108 prestige commons drive, Tamarac Fl.

Summary

I have served as dispatch resource manager for over seven years from June 2006 to December 2013

for a major fuel distribution company McKenzie Tank Lines Inc. My main responsibilities included

ensuring the proper dispatching of all drivers to their various routes in order to maintain efficient

product distribution daily. Conducted monthly audits on drivers to ensure driver recording accuracy

and safe delivery of products as well as ensure the driver was in compliance with federal DOT

regulations. Entered daily workload into computer database to be processed for driver payroll.

Maintained a solid relationship with the consuming clients and creating new clientele. Worked with

our corporate office to resolve driver pay issues as well as managed and scheduled driver vacation

time off. I worked on call seven days a week to ensure effective and thorough flow of business. I was

also in charge of training new staff.

Before working at McKenzie I worked for a similar company at an entry level, but due to my hard

work and dedication I was quickly mobilized and given more responsibilities of a similar platform at

McKenzie.

Skills

Costumer service

Data entry

Personal management

Dependable independent worker

Strong work ethic

Microsoft Office proficiency

Sales

Excellent communication skills

Manual labor skills

Shipping & Receiving

Accomplishments

Documentation

Reported and documented unsafe conditions, equipment and/or injury. Recorded driver daily

routes

Supervision

Supervised a team of 15 drivers

Customer Service

Managed call flow.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned

tasks, working overtime as needed.

Experience

McKenzie Tank Lines

Resource Manager

Davie, FL

Assisted in implementation of operations of daily routes and driver allocations.

Counted and verified orders to ensure accuracy.

Planned work and determined hours and routes for all drivers daily.

Processed work orders and prioritized jobs.

Data entry of work load information for payroll purposes.

Reviewed work orders and communicated with prior shift to assess work needs for the day.

Successfully managed team of 15 English and Spanish speaking work crews.

Managed work with little supervision.

Education and Training

Boyd H. Anderson High Lauderdale Lakes, FL, United States of America GED: General Education

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