Recruitment Specialist
Resume:
JESSAVITH M. DEL CASTILLO
U.M. Seno St., Centro, Mandaue City, Cebu 6014
Mobile No. +63-923*******
E-mail: ****************@*****.***
JOB OBJECTIVE: To obtain a challenging position with the possibility for
professional growth. I want to work for a company that allows me to be an
expert on the job I will doing.
EXPERIENCE:
Job Title: Customer Service / Sales Representative
Employer: Taking You Forward Inc.
Dates: September 2014 - Present
Taking You Forward, Inc. is a fast-growing Business Process Outsourcing
(BPO) company that offers expertise in providing outsourcing services to
business operations. Our operation's base is located in Mandaue City, Cebu,
Philippines.
Duties:
. Attend to customer queries and concerns
. Attending sales calls
. Answer purchase inquiries regarding pricing and product specifications
. Recording customer information entered into a database during the call
. Provide qualified sales lead to the Team to ensure that we are able to
meet growth targets
Job Title: Technical Support Representative
Employer: Teleperformance Cebu
Dates: May 2013 - August 2013
Teleperformance Philippines is a leading provider of outsourced customer
experience management services in the country. The company began operations
in the Philippines in 1996 and has grown to become a preferred offshore
contact center outsourcing provider. It operates more than 26,500
workstations in 16 business sites located across Metro Manila, Antipolo,
Baguio, Bacolod, Cebu and Davao.
Duties:
. Provide and process information in response to inquiries and concerns
about products and services
. Gather customer's information and determine the issue
. Follow standard processes and procedures
. Follow up and make scheduled call backs to customers where necessary
. Stay current with system information, changes and updates
Job Title: Telemarketer/Sales Specialist (Home-Based)
Employer: Sauce Media, Inc (5042 Wilshire Blvd, Ste 17961, Los Angeles, CA
90036)
Dates: January 24, 2012 - May 10, 2012
Sauce Media specializes in cooking up tasty Internet marketing campaigns
that you simply won't find anywhere else on the web. Also specializes in a
specific aspect of Internet marketing, and knows exactly how to skillfully
blend talents to create an unforgettable main course that will leave you
and your clients completely satisfied.
Duties:
. Do business strictly by telephone for different contacts
. Conducting marketing surveys to find sales prospects
. Gather information that will help identify potential customers worth
to follow up with email
. Recording customer information entered into a database during the call
. Provide qualified sales lead to the Team to ensure that we are able to
meet growth targets
Job Title: Recruitment Specialist/Online HR
Employer: Rina Online Solutions (Suite 208 Century Plaza Commercial Complex
Juana Osmena, Cebu City 6000)
Dates: August 15, 2010 - December 30, 2011
Based in Cebu City, Cebu, Philippines, Rina Online Solutions (ROS) is a
leading provider of Offshore Recruitment Process Outsourcing (Offshore RPO)
services. As an external recruiting partner, our goal is to supplement our
client's talent acquisition needs, decrease time-to-hire, help improve
candidate quality, all while significantly reducing recruiting costs. When
hiring needs are low, your fixed overhead is minimal, and as your hiring
needs fluctuate, you maintain your core infrastructure recruiters onshore
and scale your offshore recruiting team to drive increased candidate
sourcing requirements.
Duties:
. Sourcing resumes or experienced candidates from different websites and
uploading them in to the system
. Maintain an updated roster of participant placements and potential job
opportunities
. Responsible for effective and fast recruitment processes both
internally and externally
. Responsible for providing current recruitment knowledge and trends
within the market overall and also for multinationals
. Active use of recruitment tools: job flow - hire system
. Suggest proper medias for approaching the right candidates
. Follow up and coordinate with recruitment channels
. Execute pre-screening and/or final phone interviews & supports all
parties in concern with assessment
. Submit candidates offers and follow up on software until placing
. Supervise & interact closely with staffing coordinator in charge of
assigned hires as well as continuous follow up with on-boarding
. Undertake further responsibilities that may evolve in the future
Job Title: Customer Service Representative
Employer: Cebu Global Teleservices Inc. (2nd Floor Mango Square Mall, Cebu
City)
Dates: March 5, 2010 - August 2010
CEBU GLOBAL TELESERVICES, INC. is a globally competitive customer service
oriented organization that answers to the demands of outsourcing. Heedful
to the needs of its clients, CGTS is on its way of distinguishing itself
amongst the most trusted call centers in the Philippines and around the
world.
Duties:
. Attending sales calls
. Doing billing related email and phone calls
. Analyze and answer general questions regarding sales quotes and
billing statements
. Answer purchase inquiries regarding pricing, space, bandwidth etc
. Process mail and ship packages upon request
SKILLS:
a. Computer Literate
. Typing (Encoding) 45 wpm
. Computer Software Operations (MS Word, Excel, Power Point)
. Internet Savvy
b. Communication Skills / Customer Service
. Excellent in English (Written and Verbal)
c. Recruiting/Sourcing
. Recruiting/Sourcing resume online
EDUCATION:
PRIMARY : Mandaue City Central School
Centro, Mandaue City
1999 - 2005
SECONDARY : Mandaue City Comprehensive National High School
Reclamation Area, Mandaue City
2005 - 2009
REFERENCES:
John Bryan del Castillo
Advance Programming Specialist
IBM Solutions Delivery
Jessa Sawal
Recruitment Specialist
White Glove Recruiters
Lloyda Dosdos
Sourcing and Recruitment Specialist
Mirof Resource Inc.
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