Quality Assurance Service
Resume:
RESUME
RAJU MOTHEY
Res. Address: “Madhavi Villa”
Kasba, Kolkata-700078
Mobile no.: 905*******
E-mail: ********@*****.***
Date of Birth: 22nd February, 1976
OBJECTIVE:
“To inculcate the values and integrity of a professional environment and
to imbibe the work culture of a structural chain, thereby, achieving organizational and
personal growth through productivity and obtaining a respectable position in an industry-
leading company.”
EDUCATIONAL QUALIFICATIONS:
Completed undergraduate studies.
TECHNICAL KNOWLEDGE:
Completed Diploma in Computer Application and proficient in MS Office
(Word and Excel).
WORK EXPERIENCE:
1.Organization: Cherry Tele Services Pvt. Ltd.
Designation: Quality Manager
Period of Service: 01st May, 2013 till 10th July, 2013
KEY DELIVERABLES:
Monitoring and assisting in the work of Quality Analysts under my supervision
Conducted training on process and inducted new joinees
Client interaction and reporting
Setting up Quality Assurance Processes
Handling Quality Check
Identifying and rectifying problems in Processes
Setting Process Improvement Plans
QA Monitoring and Analyzing Performance results
Ensuring Proper Feedback Mechanism-conducting weekly feedback sessions
with the agents to ensure proper maintenance of quality parameters
Uploading calls to the clients FTP
2.Organization: Sumada Technologies Pvt. Ltd.
Designation: Quality Lead
Period of Service: 21st Feb, 2013 till 30th April, 2013
KEY DELIVERABLES:
Monitoring and assisting in the work of Quality Analysts under my supervision
Conducted training on process and inducted new joinees
Conducted interviews for new recruits
Client interaction and reporting
Setting up Quality Assurance Processes
Handling Quality Check
Identifying and rectifying problems in Processes
Setting Process Improvement Plans
QA Monitoring and Analyzing Performance results
Ensuring Proper Feedback Mechanism-conducting weekly feedback sessions
with the agents to ensure proper maintenance of quality parameters
Uploading calls to the clients FTP
3. Organization: Anupam Technologies Private Limited, Kolkata
Designation: Sr. Quality Analyst
Period of Service: 26th September, 2011 till date
KEY DELIVERABLES:
Client interaction and reporting
Setting up Quality Assurance Processes
Handling Quality Check
Identifying and rectifying problems in Processes
Setting Process Improvement Plans
QA Monitoring and Analyzing Performance results
Ensuring Proper Feedback Mechanism-conducting weekly feedback sessions
with the agents to ensure proper maintenance of quality parameters
Preparing daily, weekly and monthly reports on processes, clients and agents
for scrutiny by the top management
Editing and uploading calls to the clients FTP
4. Organization: Senabi Infotech Private Limited, Kolkata
Designation: Sr. Quality Analyst/ Process Trainer
Period of Service: September 2010 –August 2011
KEY DELIVERABLES:
Client interaction and reporting
Conducted process training for the centers who are the clients
Setting up Quality Assurance Processes
Handling Quality Check
Identifying and rectifying problems in Processes
Setting Process Improvement Plans
QA Monitoring and Analyzing Performance results
Ensuring Proper Feedback Mechanism
Preparing daily, weekly and monthly reports on processes, clients and agents
for scrutiny by the top management
Card Charging on merchant account
5. Organization: Jayshree Infotech Consultants, Kolkata
Designation: Sr. Quality Analyst
Period of Service: 2008-2010
KEY DELIVERABLES:
Client interaction and reporting
Setting up Quality Assurance Processes
Handling Quality Check
Identifying and rectifying problems in Processes
Setting Process Improvement Plans
QA Monitoring and Analyzing Performance results
Ensuring Proper Feedback Mechanism
Preparing daily, weekly and monthly reports on processes, clients and agents
for scrutiny by the top management
Required to identify and look after the training needs of the team
Managing the FTP site as per the client's requirement
6. Organization: Jayshree Infotech Consultants, Kolkata
Designation: Quality Analyst
Period of Service: 2006-2008
KEY DELIVERABLES:
Client Interaction.
Transitioning New Processes
Setting Up Quality Assurance Processes
Data Management and Analysis
Meeting Client Deadlines
Identifying defects in Processes that hamper both Revenue & Production
Setting Process Improvement Plans
QA Monitoring.
ACHIEVEMENTS
Joined Jayshree Infotech as a Customer Care Officer in October 2004
Shifted to the Quality Department in the year 2006
Worked as a Quality Analyst for U.S., U.K. and Australian processes
(Raju Mothey)
Dated:
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