Customer Service Quality Assurance

Rita Rodriguez ************@*******.*** ***-***-

5144

Professional Expierience

Exeltech Solar Products – Ft. Worth, Tx 04/12-04/13

Line lead

. Set up the line and insured all Drawings and paperwork were up to specifications for Quality Control

Production before the next process began.

Prepped all components: cut all connectors and wired harnesses and got all the hardware needed for

The assembly line and acquired a new skill: using OHM meter and DBA system for board testing.

Raytheon Mckinney, Tx 01/08-

10/08

Assembler

. Assembled and soldered printed circuit boards and applied RTV solution and conformal coating to

The boards also assembled and soldered and wired cable harnesses to sub assemblies.

A.R. Trucking-Mansfield, Tx 11/05-

Present

Part owner/Accounting and bookkeeper

. Maintaining all paperwork regarding logs and runs, tracking miles traveled, keeping up with food

Receipts as well as maintenance repair costs. Perform customer service and payroll.

Carolinas Gardens- Ft. Worth, Tx 09/03-09/04

Part store owner/Designer

. Designing floral arrangements and other items sold, taking orders and processing monetary

Transactions,maintain all inventory, pricing and employee scheduling.

Interphase Corp.- Dallas, Tx 08/91-

08/2000

Senior Production Control Coordinator

.Functions performed to control the flow of customer orders through the test, configuration, final

Assembly and final inspection prior to shipments.

Utilized a current customer open order listing using an excel spreadsheet. Set priorities of work at each

Work center based on open order due dates and communicated priorities to the work center leads.

Informed managers and customer service of all problems and delays that could cause a customer order

To be late or cause a partial shipment. Would monitor the work load versus the capacity of each center

And informed managers of potential bottlenecks that would require additional overtime to meet due

Dates.

Interphase Corp.-Dallas, Tx 08/87-

08/91

Electronic Assembler

. Repair of circuit assemblies and subassemblies on such products as networking circuitry boards.

Performed modifications and upgrades on circuit boards for various types of units, refurbished and

Performed repairs. Responsibilities included but not limited to the modification, repairing, soldering,

Point to point wiring, assembly and touching up of through and surface mount boards.

Skills

. Working knowledge of wiring lists, blueprints, engineering change orders, configuration drawings

And schematics.

.Extensive customer service knowledge through fifteen plus years of team building and leading,

Company trainer of more than twenty employees. Daily data entry and filing with bookkeeping

And inventory ordering and pricing.

Education

Hillsboro High School- Hillsboro, Tx

South Florida School Of Floral Design

Accreditations

Certified Quality Assurance

IPC-A-610B Certified

ISO-9000-9001

Microsoft Word

Excel.5.1

Teams Leader / Influence without Authority

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