Customer Service Representative

MARC STILLERMAN

**** ***** ***, ***. *****

Rancho Cucamonga, CA 91730

845-***-**** **************@*****.***

EDUCATION

**** – 2001 BRYANT COLLEGE Smithfield, RI

B. S., Computer Information Systems; minor: Communication

WORK EXPERIENCE

PC America, Pearl River, NY (working in Rancho Cucamonga, CA) 08/2007 – 3/2014

Technical Support II

• Respond to end user requests for technical support via telephone for POS software and hardware.

• Answer various “How to?” questions regarding POS software

• Give over the phone training and installation sessions with customers

• Escalate non-resolved issues to programming department to debug and test.

• Handle assigned escalations

Epicor CRS, Newburgh, NY 01/2007 – 08/2007

Help Desk Analyst

• Respond to end user requests for technical support via telephone for hardware, software, and procedural related

issues.

• Escalate non-resolved issues in accordance to procedures.

• Assist with store systems installations and other projects as required.

Northwestern Mutual Financial Network-The Austin Hodgkins Agency, Poughkeepsie, NY

01/2006 – 10/2006

Investment Operations Assistant

• Process all new investment client accounts and Direct-To-Fund accounts.

• Expedite and track all account transfers, rollovers and mutual fund networking.

• Execute mutual fund, CD trades for all investment accounts within Agency.

• Maintain daily logs for account follow -ups and service requirements.

CELLULAR ONE – Dobson Communication Corp, Lagrangeville, NY 02/2002 – 1/2005

Customer Resolutions Representative I

• Answer emails from customers in all regions through company web site.

• Review, apply and track requests for credit on customer and employee accounts in East Region.

• Migrated customer accounts from old TDMA network to new GSM network.

Financial Services Representative I

• Collect past due balances via inbound and outbound calls.

• Provide information to customers about their monthly statement.

Customer Service Representative I

• Troubleshoot various issues with customers in an inbound call center setting.

• Provide information for customers regarding the company’s services/products.

Distribution Services Agent/ Credit Analyst Level I

• Troubleshoot various problems with sales reps and/or customers.

• Activate, update and resign accounts while maintaining quality assurance. Analyzed credit history for new

applicants.

Contact this candidate