Customer Service Manager
Resume:
N i k ki Panagakos
Piedmont S.C. 29673
**********@**.******.***
November 7, 2014
Dear Sir or Madam:
Outgoing, Results Oriented, Dependable, Customer-Service Focused,
E ducated, Creative, People’s-Person, Hardworking, Experienced, and Dynamic: Are
t hese not what you would look for in applicants applying within your corporation? If
so I hope you will review my credentials. I heard about this job th rough a friend and
I am extremely excited about this opportunity.
H aving the determination that I have along with great work ethics I know I
would be a great asset to your company. I am great when it comes to organizational
s kills as well as hands on; I have a lot of experience in both areas. I have skills,
education, and ability that I would love to implement within your company.
Completing college with an Associate’s Degree in Management, Associate’s
Degree in Marketing, Associate’s in Supply Chain Management and a certificate
i n H.R. ; combine with my previous experience will allow me to thoroughly analyze
opportunities and grow within the company. I would appreciate the opportunity to
meet you and discuss how my skills will benefit your company. I look forward to
t alking with you.
Sincerely,
Nikki Panagakos
N i k ki Panagakos
1197 River Rd.
Piedmont S.C. 29673
**********@**.******.***
Objective: Obtain a position within your company where I can exemplify my strong
organizational, management, marketing, and communication skills.
Skills
M anagement
• Created a positive work environment; which reduced tu rnover rate by 40%
• Developed work schedules for all employees
• Accentuated Quality
• Maintained personnel files, payroll, and taxes for all employees
• Analyzed and upgraded ki tchen equipment that reduced prep t ime
t remendously
• Urbanized and oversaw a catering program
• Reduced labor and cost of goods by 20%
• Conceptualized, evaluated, and analyzed situations in order to make sound
business decisions
• Detailed oriented; made simple dishes suitable for even wedding events
• Enforced 5S to sustain a more productive work environment
• Ordered and handled raw supplies as well as JTI parts
Customer Service
• Implemented a solid cliental of customers
• Raised customer satisfaction scores
Communication
• Ability to efficiently communicate to all individuals with proficiency in
dealing with diverse people
• Negotiated with vendors to arrive at a win-win situations
• Significant contributor and wri ter of a business plan for an existing company
w hich resulted in sales r ising
• Designed and distributed flyers
• Carried out a demographic research that pin-pointed the restaurants market
• Developed a co-marketing campaign at no cost to the company
Computer
• Microsoft Word, Excel, PowerPoint, Outlook Express
• Microsoft Windows XP
• Microsoft Office XP
Education:
Associate’s Degree in Supply Chain Management Greenville Tech. 2011-2013
Human Resource Certificate G reenville Tech. 2011-2012
Associate’s Degree in Marketing G reenville Tech. 2010-2012
Associate’s Degree in Management G reenville Tech. 2009-2012
Employment H istory:
Assembly BMW 2014-Present
Supervisor Proterra 2013-2014
Receptionist Greenville Tech. 2010-2013
Customer Service House of Pizza 2009-2012
Cater Mugs and Muffins 2008-Present
Manager Grove Road Deli 2000-2008
BMW
1400 H ighway 101 South
Greer, SC 29651
Contact Thomas R. Yeargin 864-***-****
Proterra
1 W hitlee Ct.
Greenville, SC 29607
Contact Christopher Chapman 864-***-****
Greenville Technical collage
506 South Pleasantburg Drive
Greenville, SC 29607
Contact Tom Shiflett 864-***-****
Mugs and Muffins
3017 Augusta Street
Greenville, SC 29605
Contact Li llian 864-***-**** or 864-***-****
House of Pizza
50 Halter Drive
Piedmont, SC 29673
Contact M ichael 864-***-****
Grove Road Deli
1411 Grove Road
Greenville, SC 29605
New Owners Contact Denise Boiter
Professional References:
Manager N iki Finley 864-***-****
Owner/Manager Jim Shiflett 864-***-****
Engineer Bobby Frost 864-***-****
Personal References:
Co-Worker Abby Gary 864-***-****
Friend Debbie Austin 864-***-****
Instructor Tim Smith 864-***-****
Contact this candidate