Technical Support Software

Raymond Bullock

**** ******* ******* ***. ****

Grand Prairie, TX 75052

Home ***--***-****

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Computer Support Specialist

15+ years of successful experience in pc repair, software support, programming, and data processing, with a proven

track record of productivity and profit improvement. Able to identify problems and develop solutions utilizing a

participating analytical style.

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Windows 95/98/XP/Vista/7/8/NT/2000 Microsoft Office

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Outlook Microsoft Project

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Internet Explorer Microsoft FrontPage

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Crystal Reports Clarify

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Remedy DOS

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C/C++ Visual Basic

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HTML Expert Advisor

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JavaScript

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Professional History

TelVista, Inc, Plano, TX 2013 to 2014

Technical Support Advisor (Verizon Fios)

Internet, Phone and TV support in help desk environment.

Assisted user to solve hardware and software issues related to fios services.

TelVista, Inc, Plano, TX 2007 to 2013

Technical Support Master (7-Eleven)

PC Repair and Software support in help desk environment.

Assisted user to solve hardware and software issues.

Assisted other team members with trouble shooting questions.

Created daily work tracking reports.

Maintained team SharePoint site.

•Created a template program to assist with gathering required information for further trouble shootng

•3 time recipient of Pickle Award (Employee excellence recognition program)

TelVista, Inc, Plano, TX 2005 to 2007

Technical Support Advisor (Dial-a-Tech)

PC Repair and Software support in help desk environment.

Assisted customers in resolving software and hardware issues.

Assisted customers with networking up to three computers.

Assisted customers with virus/spyware removal.

Sprint Corp., Irving, TX 1987 to 2003

Support Analyst

Program Development, PC Repair and Upgrade, Adhoc Programming, Intranet Website Development & Report

Development.

•Develop and maintain Network Operations and Technology Planning intranet site.

•Generate and maintain code for new accounts for the CD-ROM/Diskette program process to eliminate the high cost of

microfiche processing, the shipping of round reel and cartridges tapes. Included the Installation/Upgrade of the PC

workstation the application ran from.

•Maintain 99% up-time level on all departmental PCs'. Included Installs/Upgrades

•Develop code for statistical analysis, mainframe to PC adhoc reporting using SAS/Crystal Reports against

Oracle/SQL/Access databases. Included Install/Maintance of NT server.

•Developed and implemented Automated Job Scheduler for jobs not scheduled through CA7

•3 time recipient EOM

•Annual Award Winner (Employee Excellence Program)

Professional Geophysics, Inc, Plano, TX 1982 to 1987

Computer Operator

Monitored and maintained computer system performance to identify problems and develop solutions.

Controlled execution of in-house computer jobs, and system activity.

Performed hardware maintenance on system's peripheral devices.

•Designed, developed code for Geophysics Data Converter.

•Maintained 99% up-time level on all departmental PCs'. Included Installation of Desktops.

Educational Background

DeVry Institute of Technology, Irving, TX 1983

Business Programming

Professional Training

Total PC Techniques

REXX & Advanced REXX

MS Projects

Network Administration

Local Area Networks

Visual Basics

Advanced Visual Basics

Expert Advisor

JavaScript

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