Information Technology Service

Nitin Kumar Srivastava

B-*,Radha Vihar,Mugal Road

Kamla Nagar,Agra

Mobile: +919*********,+919*********

Email: ***.*******@*****.***

Summary

Extensive knowledge / experience of windows operating systems including

windows XP, Vista, 7, 2003/2008 server.

Experience in LAN support environment including knowledge of wireless

Networking, Switch and Router.

Installed & configured RAID technology on servers (IBM, HP).

Done Installation of Nortel SMB Product in U.P. & Uttrakhand

Successfully implemented Networking Module of CDRI Lucknow during Post

Graduation.

Successfully completed IBM Server Installation Project in Income Tax Deptt in

East U.P. Region

Ability to communicate with users at all levels and inform them as to the

most efficient use of information systems..

Ability to lead a team to perform IT operations.

Sound knowledge and Installation of VMware and vSphere on workstation.

Employment History

April 2012 - present: IT Consultant

Agra,India

JIL Information Technology Ltd. (Jaypee Group)

Responsibilities:

Support & managing LAN and WAN Connectivity on Yamuna Expressway from 0 to

165 Km.

Providing advice and support to all users including printing, software and

hardware related issues

Maintain and Troubleshoot desktop and server hardware & software

Installation, maintenance, update and support of all applications, systems

and communications software

Planning, scheduling and implementing network hardware and software

maintenance requirements and upgrades

Troubleshoot network, systems and applications identifying and correcting

malfunctions and other operational issues

Assist with development and enhancement of relevant standards, procedures and

guidelines

Coordinate to specific Vendor for resolve related issues (Hardware/Software.)

Carry out all administration matters including, monitoring system

performance, ensuring successful back up procedures and developing/

implementing disaster recovery procedures

Maintaining Access Control System Installed in Office Premises.

Setting up the communication infrastructure to provide effective, efficient

interaction with a prescribed user area

Sep 2006 - Mar 2012: IT Specialist

Lucknow,India

Redington (India) Limited

Responsibilities:

Manages the performance of services to clients as agreed in the contract and

ensures that the service levels are achieved.

Designs future processes and defines system requirements for functional areas

within the Service Delivery organization.

Manages the day-to-day operations of the Service Delivery teams as well as

contract development, signing and tracking, and customer and vendor

relationship management.

Handle Warranty Calls of IBM X-Series Servers/Storage and IMS Customer

Server/Network Calls.

Establishes measurement criteria for processes so team can continuously

improve, by assessing weak points, measuring progress, and adjusting to the

changing needs of the business.

Builds services relationships with clients, providing regular communication

and status/performance updates.

Trained on SMB Products of Nortel Switches and Installed at Customer Site.

Oct 2005 to Aug 2006 : Network Administrator

Greater Noida,India

Greator NOIDA,India

Global Institute of Information Technology

Responsibilities:

Planned & Designed the Organization's LAN Network Expansion.

Upgrade & Configured Microsoft Windows Server installed Network

Switches,Router,cabling

Responsible for Network Management including Network performance,Server

backup & IT Administration.

Jul 2003 - Sep 2005: IT Support & System Administrator

Gorakhpur, India

Centre for Development of Advance Computing (C-DAC)

Responsibilities:

Microsoft based desktop software - Windows XP/7, MS Office.

Networking technologies - TCP/IP, LAN/WAN, firewall, ADSL, wireless,

Hardware diagnostic skills.

Education / Qualifications

Master of Information Science 2003

-- Lucknow India

Babu Banarasi Das National Institute of Information & Technology

Science Graduated: July 2001

- Gorakhpur, India

D.D.U.University

Intermediate Certificate : July 1998

Uttar Pradesh Board

- Gorakhpur, India

Higher School Certificate : July 1996

Uttar Pradesh Board

- Gorakhpur, India

Skills

Name

Proficiency

LAN Environments

Windows Operating Systems

Advanced

Advanced

Microsoft Office

Advanced

Server Hardware

Advanced

RAID Technology

Advanced

Storage Technology

Beginner

Server Administration

Advanced

Cisco ASA Firewall

Beginner

Immigration / Work Status

India - Citizen

Passport Status

Republic of India - J3318631

Additional Certificates

< Pursuing ITIL Certification.

< Cisco Certified Network Associates (CCNA).

< Microsoft Certified Professional (MCP).

< Apple Certified Macintosh Technician (ACMT).

Personal Details

Father Name : Mr Ashok Kumar Srivastava (Retd

Government Officer)

Date of Birth : 23rd March 1982

Status : Married

Permanent Address : C-38, Sarvodaya Nagar, Lucknow [pic]

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