Engineer Technical Support

Ajay Sundriyal

Mobile: 078********

Email: *************@*****.***,****.***********@*****.***

Address: E-335 sector - 15 Noida

201301 (up)

Professional Summary:

> Systems engineer having 3years of experience in IT Industry seeking an

opportunity to work with an organization which provides an environment

where challenges are welcome, knowledge is valued and hard work is

rewarded.

Certifications:

> Diploma in Computer Hardware & Networking (JCHNP) with 75 %

Marks from Jetking Institute South Ex, part-1, New Delhi.

TECHNICAL SUPPORT SKILLS:

> OS installation: - Win XP, Win Server 2003, 2008, Win Vista,

Windows 7, Windows8,

> Assembling, hardware up gradation troubleshooting,

> Windows maintenance, dual booting, upgrade & update the windows,

> MS outlook configuration, Outlook backup & restore and

troubleshooting,

> Disk Management, partitions,

> Printer installation and troubleshooting,

> Antivirus update & virus protection,

> Scanner configuration & troubleshooting,

> Troubleshooting of hardware and O/S,

> Basic Networking, Map drive, Data sharing,

> TCP/IP Configuration, Internet Maintenance,

> Data Cards configure and troubleshooting,

> Remote desktop and remote assistance,

> Wireless Networking, Networking in Domain environment,

> VNC Configuration and team viewer configuration,

> User Profiles Backup and Restore,

> Sharing folder, sharing device & Printer.

NETWORKING SUPPORT SKILLS:

> Basic Networking, peer to peer, Map drive, Data sharing,

> TCP/IP Configuration, Smooth running internet, Maintenance,

> Networking in Domain environment, & troubleshooting,

> Hardware Installation, Maintenance & trouble shooting,

> Cabling, patching, and LAN troubleshooting.

Educational Background:

> B.Com - EIILM University, (2012)

> 12th - CBSE, (2007)

> 10th- CBSE, (2005)

Professional Experience

> TECHO BULLS PVT LTD(Jan, 2014-till)

> CYBROG INFO SOLUTIONS PVT.LTD. (Nov, 2012- Dec, 2013)

> AARPEE COMP0SYS TECHNOLOGY PVT.LTD. (Dec 2010 - Aug 2012)

> PC. SOLUTION PVT. LTD. (Aug, 2009 to Nov, 2010)

WORKING EXPERIENCE:

Working at CYBROG INFO SOLUTIONS PVT.LTD. (Nov, 2012- Dec, 2013)

As Desktop Support Engineer.

> Providing L1, L2 support, Remote support, making MIS,

coordination with user,

> Providing online software support to US costumer,

> Troubleshooting virus related problem and installing Antivirus,

> Provide Support in Resolving Networks Problem and

troubleshooting of LAN Connectivity issues,

> Internet access for the LAN through Proxy setting,

> Configuring Microsoft outlook for user and troubleshooting Mail

Problem,

> Performing troubleshooting on assigned ticket and resolve the

problem within SLA.

Working at AARPEE COMP0SYS TECHNOLOGY PVT.LTD. (Dec 2010 - Aug 2012)

As Resident Engineer

> Troubleshooting virus related problem and installing Antivirus,

> Handling of issues related to Desktops and Laptops both

Application and hardware support,

> Inventory management,

> Data Cards configuration and troubleshooting,

> Local and Network Printer configuration, troubleshooting.

Working at PC. Solutions pvt. LTD. (Aug, 2009 to Nov, 2010)

As Desktop Support Engineer.

> Manage Domain environment for two sites through remote support,

> Manage shared folder and devices through permission,

> Mail Clients configuration backup &Troubleshooting (MS Outlook),

> Data Backup of all users,

> Local and Network Printer configuration, troubleshooting,

> Internet & LAN configuration, troubleshooting,

> Software troubleshooting update and patch installation,

> Manage Antivirus,

> Issue H/W, S/W and accessories to users,

> Inventory management.

Personal Details:

Date of Birth: 07/11/1988

Marital Status: Single.

Nationality: Indian

Hobbies: Playing Cricket and listing music

Signature:

(AjaySundriyal)

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