Customer Service Rep

Kimmarie Aponte

**-** **** ******

Woodhaven, NY 11421

718-***-****

***************@*****.***

OBJECTIVE

To obtain a full time/part time position.

SKILLS SUMMARY

. Excellent interpersonal, leadership communication, analytical,

organizational and problem solving skills.

. Team Leadership/Management.

. Active listener, self-motivated and dependable.

. Heightened work ethic and sensitivity to those in need.

. Ability to multi-task with a sense of urgency and attention to detail.

. Bilingual (English & Spanish)

EXPERIENCE

EMT-B

May 2014 - Present

Transcare, Brooklyn, New York

. Obtain and record vitals.

. Transport patients to and from diagnostic and treatment areas.

. Provide basic care and treatment to the patients.

. Take vital signs and complete documentation.

. Emergent and non-emergent care of patients.

EMT-B/Special Operations

April 2014 - Present

Barclays Center & Citifield, New York, New York

. Provide Basic Life Support for celebrities, basketball & baseball

players, performers, workers and patrons.

. Respond to walk-ins & calls via security dispatcher.

. Detailed documentation.

. Check all personal gear, assigned vehicles, equipment and tools to ensure

safe and effective operation.

EMT-B/Firefighter/Dispatcher

June 2013 - June 2014

West Hamilton Fire Department, Davenport, New York

. Respond and perform at emergency scenes, including motor vehicle fires,

house fires and other scenes where there is danger to life and property.

. Interior and exterior firefighting, basic first aid on fire scenes and

performing station maintenance. Responding to customers and being an

effective and helpful resource.

. Provide Basic Life Support for the sick and injured.

Customer Service Rep

July 2012 - March 2014

Labcorp, Uniondale, New York

. Researches, troubleshoots and resolves customer problems.

. Performs a wide variety of administrative/clerical duties.

. Serve as liaison between LabCorp branches or regional laboratories and

its customers in response to inquiries and problems.

. Preform research regarding customers' employment testing.

. Answer high volume calls on a daily

Education and Training

RTI Training Institute Ridgewood, NY

EMT-B Certification, 09/2013-12/2013

Farmingdale State College, Farmingdale, NY

Bachelor in Criminal Justice, 2012-Pending

The College for Excellence, Brooklyn, NY

Associate Degree in Criminal Justice, 2011-2012

Contact this candidate