Customer Service Truck Driver
Resume:
ROYETTA Y. ROSS
Los Angeles, Ca 90037
310-***-**** (cell)
SUMMARY:
Leadership qualities with supervisor experience. Outstanding Customer Service skills. Dispatching,
Warehousing, Security, Investigating, Driving, Street Maintenance. Computer applications like Excel, Word,
PowerPoint, Spreadsheets and WMS. Strong work ethics; with combined experience and commitment.
EXPERIENCES:
Security Officer – ABM, Los Angeles, Ca / Whelan Security, Riverside, Ca 02/2014 to Present
Customer Service, patrol industrial, commercial and residential premises to prevent and detect signs of
intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft
and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire
departments in cases of emergency.
Security Officer – Spa Casino and Resort, Palm Springs, Ca 05/2008 to 01/2013.
Customer Service. Dispatching and Monitor CCTV. Crime detection, prevention and suppression: through
investigation of suspicious circumstances and eliminating the opportunity to commit crime. Ensure the safety of
guests, employees and the assets of the casino. Performed First Aid and CPR. Worked with local police, fire or
emergency medical teams as needed. Accepts found property, confiscated drugs and tagged for safekeeping.
Assists in locating lost property, investigations and notifying management: of guest or employee complaints or
incidents. Patrol the Casino, hotel and pool areas. Remove individuals from the Hotel and Casino when directed
by the General Manager or Security management. Responsible for keeping records and issuing sensitive keys.
Child Care Worker – GLASS group homes, Los Angeles, CA 10/2006 to 05/2008
Custodial supervision of the group home, including coverage of the various areas of the facility inspect physical
home for safety and maintenance, provide all necessary documentation for residents files on a regular basis.
Workers coordinate and facilitate in-house group activities, and assist with supervision of residents during
special activities and outings. Drive to all appointments and administered meds.
Driver - LDW Testing and consult, Paramount, CA 3/2006 to 10/2006
Test driving cars through the city of Los Angeles and surrounding cities. Monitor the braking system, collected
and recorded data using a computer.
Receiver/Processor - Yoplait, Carson, CA 8/2003 to 8/2006
Shipping, receiving and processing. Trained in procedural processes to insure timely and accurate recording of
inventory transactions using WMS system: for receiving and shipping. Drove forklifts, loaded and unloaded
trucks. Operated press machine in order to make base for yogurt. Batching, record keeping, testing the quality
of the yogurt; and maintenance of equipment used. Work effectively in a fast pace warehouse distribution
environment. Assist with health and safety remedies. Inspect facility for health, safety ordinances and code
violations and enforced.
Driver - TLC/ Why Run Out, Santa Ana, CA 11/2002 to 7/2003
Customer Service. Route driver. Responsible for delivering merchandise, maintaining necessary records and
meeting all company directives for safe and efficient operation of the delivery truck. Navigated with a map
book, experienced driving a 16 ft to 24 ft straight truck. Collection of monies, enhance route by adding new
customers and Sales.
Truck Driver / Warehouse- Knott Berry Farm, Buena Park, CA 4/2002 to 10/2002
Drove straight truck for pick up and delivering of goods for the park. Warehouse work: using a forklift and
pallet jack. Receiving inbounds truck, UPS, FedEx and customers shipments. Data entry, stocking and inter
office delivery. Customer Service
Paving Raker A - East Bay Municipal Utility District, Oakland, CA 12/1989 to 5/2001
Swing Foreman/Paving Raker/Truck driver. Maintain streets and faculties in water district area. Did all asphalt
work, including concrete work. Directed small asphalt crew: in the completion of work orders. Statistical and
photographic reports on upcoming sites. Completion of paperwork: dealing with zoning, ordinance and
municipal codes. Enforce sign ordinances, right of way and getting permits. Inspect potential hazards, code
violations, bids and ordinance compliance. Used tools pertaining to street maintenance: including jack hammer,
roller, spreader boxes, grinders and saw cutters. Trucks drove 10 yards, transfers, water trucks and flat bed
trucks. Know all techniques, methods and safety practices. Dispatching and Customer Service.
Loss Prevention Officer - Burlington Coat Factory, Hayward, CA 2/1992 to 10/1993
Customer Service. Secured and maintained all sectors of loss prevention, which consisted of interrogation,
Surveillance, Record keeping, taking photos and submitting reports to police. CCTV monitoring.
Stock Coordinator - Phantom Distribution, San Leandro, Ca 4/1987 to 9/1989
Ensured high- levels of inventory control, with the ability to create and continuously improve processes related
to receiving, storage, cycle counts, and picking. Responsible for ordering, expediting, receiving, supplies and
stocking. Ensure inventory accuracy, scrapping of excess, fulfillment and shipping transactions. Cognizant of
work requirements on a daily basis: timeliness of actions, accuracy, paperwork, procedures and all other related
duties.
EDUCATION:
AS - Administration of Justice as well as an AS in Corrections.
BA - Criminal Justice specializing in Forensic.
Guard Card #1587680
Class A License.
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