Customer Service Human Resources
Resume:
Human Resources/ Payroll Assistant
Results-driven support professional with sound business judgment, exceptional multi-tasking and
organization skills. Excellent research, leadership, negotiation, interpersonal and team-building skills.
Key strengths include work ethic, communication skills and analytical abilities. I am a “hands-on”
person who loves to work in a team environment. I am also ethical, personable, positive and a decisive
person with a high level of energy. A strong planner and a problem solver that readily adapts to change
and exceeds expectations.
Core Knowledge & Skill Areas:
Administration Working Within Strict Deadlines Supervision
Customer Service Human Resources Professional Liaison
Trouble Shooting Analysis Inventory Management
Conflict Resolution Research Team Management
Communications Organizational Skills\Filing Business Relations
PROF
ESSIONAL
EXPERIEN
CE
HR/Payroll Assistant - Alpharetta, GA Jan 2014- Current
First Service Residential
• Compiles payroll information by managing payroll preparation; completing reports;
maintaining records.
• Updates payroll records by reviewing and approving changes in exemptions, insurance
coverage, savings deductions, and job titles, and department/ division transfers.
• Pays employees by directing the production and issuance of paychecks or electronic
transfers to bank accounts.
• Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability,
and nontaxable wages.
• Balances the payroll accounts by resolving payroll discrepancies.
• Maintains payroll guidelines by writing and updating policies and procedures.
• Complies with federal, state, and local legal requirements by studying existing and new
legislation; enforcing adherence to requirements; advising management on needed
actions.
• Provide day to day operational assistance on Human Resources matters
• Manage all status changes and employee communication for all new hires, promotions,
transfers, terminations, etc.
• Ensure on-boarding paperwork is completed on-time and accurately
• Review monthly invoices and submit payments in a timely manner
• Assist in coordinating recruitment activities including candidate sourcing, screening and
interview scheduling
• Maintain employee files for active and terminated employees
• Assist with new hire orientation (logistics, materials, participant list, etc.)
• Assist with organizational learning and development needs (logistics, materials,
participant list, etc.)
• Respond to employee inquiries regarding company policies and procedures
• Assist with special projects as needed
Commissary Administrator - Alpharetta, GA Sept 2012 - Oct 2013
Cambridge High School
• Responsible for compliance with policies and procedures, current federal, state and local
standards, guidelines and regulations governing, as may be directed by the Director, Food
Service, to assure that quality nutritional services are provided on a daily basis.
• Conducting food acquisition and storage, aiding in controlling cafeteria operating cost,
keeping kitchen equipment available for use, and assuring the cafeteria areas are clean,
sanitized and ready for the next day's activities.
CEO (Cost Efficient Organizing) - Alpharetta, GA Dec 2006 - Sept 2012
Quick Organizing
• Provided customers with in house and online organizational services. Executed various
duties and tasks to streamline customers with long lasting skills and tools for their
specified needs.
• Asses the customers’ needs via consultation
• Created action plans of various levels
• Provided complete organization services ranging from homes to offices
• Provided financial budgets and plans
RBS Lynk (RBS World Pay) - Roswell, GA March 2004 - Dec 2006
NATIONAL ACCOUNT ANALYST
I provided on-going support to the East Coast Credit Card Division for national account
merchants concerning the technical operations of their POS terminals. Responsibilities included:
Acted as liaison between all impacted departments to ensure proper communications and issue resolution.
Responsible for technical support within the 24 hour call center.
Responsible for troubleshooting terminals with software and hardware issues.
Handled terminal replacement through STAR and maintained inventory for the merchants.
Answered telephone calls, e-mails and web inquiries as an agent in an ACD call center.
Assisted Cash Lynk\ATM\Customer Service department with issue resolution.
Cathedral - Lithonia, GA Feb
2000 - March 2014
EXECUTIVE ADMINISTRATIVE / HUMAN RESOURCES ASSISTANT
Provided Executive C-level administrative support to CCO.
Responsibilities included:
Key point of contact for ministry customer relations
Interfaced with the public to answer questions related to ministry activities.
Provided information for conferences and events.
Received, screened and directed all incoming calls on multi-line switchboard system.
Planned and coordinated luncheons and meetings.
Organized special events, travel arrangements, agendas and itineraries.
Organized conference scheduling.
Coordinated and maintained meeting schedules.
Expedited administration routines and made the Communications\HR Department filing system more
efficient.
Faxing, copying, e-mail communications.
Presentations
PROFESSIONAL
COLLEGE:
DEVELOPMENT
Beulah University, Atlanta GA
Jan 1997- Dec 2001: Maintained 3.3. GPA
TECHNICAL SKILLS:
Software Skills:
• Windows
• MS Office
• Word
• PowerPoint
• Excel
• Exchange
• Internet
Credit Card Terminal Technologies:
CIS Explorer, CTI, Desktop Integrator, ELMO, AIM, Vericenter, Profile Manager, CashLynk
System and RTI. Also experienced in Verifone(Omni) 3750 Dual Comm, 3750, 3730/LE,
3200/SE, VX 570, Tranz 460, 420, 380, 380x2, 330, 330CashLynk; Hypercom T7Plus,
T7PT, T77T, T7P, T77F Friction; Lipman 3020, 3010 Wireless, 2085, 2085
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