Technical Support Training
Resume:
RESUME
OF
SAMPSON ANIM
Tel: 678-***-****
Email: *******@*****.***
*********@*****.***
PERSONAL DETAILS
SURNAME : Anim
FIRST NAMES : Sampson
DATE OF BIRTH : 05 May 1980
RESIDENTIAL AREA : Clayton County
MARITAL STATUS : Married
HOME LANGUAGES : English
RACE : AA
DRIVERS LICENSE : Yes
AVAILABILITY : Immediately
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EDUCATIONAL QUALIFICATIONS
SECONDARY EDUCATION:
SCHOOL : St Martin's Secondary School
QUALIFICATION : Senior Secondary School Certificate (SSCE)
SUBJECTS PASSED : English First Language Core (Pass)
Agric Sc & Env. Stud (Very Good)
Mathematics Core (Very Good)
Life Skills (Pass)
Science Core (Good)
Physics (Pass)
Chemistry (Credit)
Mathematics Elect (Very Good
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ADDITIONAL COURSES:
> Virtual Training Company (2013-Online Training USA)
CompTIA ComPTIA Security + Certification
> Torque IT (Johannesburg South Africa-2010)
Microsoft Microsoft Certified IT Professional - Windows
7 (MCITP)
(Planning & Managing
Windows 7 Deployment & Environment)
> Koenig Solution (2007- New Delhi India)
Cisco Cisco Certification
> ProCurve Institute (2001- Accra Ghana)
System Support Specialist - Installing, Configuring and
Administering Windows
NT 4.0 Servers, 2000 Server and 2000
Network Infra
CompTIA Network + Media & Topology, Protocol & Standards
Network Implementation, TCP/IP & Support
CompTIA A+ PC Support & Repair, Assemble, Configuration of
Hardware & Software
ADDITIONAL COURSES: (Contd
> Aladdin Computer Network Venture's Accra Ghana 1999
Diploma System Technician PC Upgrading and Repairs, Networking, Software
and Hardware Configuration, Microsoft Office Suite, Page Maker, Coral
Draw
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PROFESSIONAL QUALIFICATIONS:
PROFESSIONAL CERTIFICATION:
> Microsoft Corporation
MCSE: Microsoft Certified System Engineer (Win2000)
MCSA: Microsoft Certified System Administrator (Win2000)
MCDST: Microsoft Certified Desktop Support Technician (WinXP)
MCP: Microsoft Certified Professional (Win2000)
CompTIA (Computer Technology Industry Association)
Network + Certified Professional (2002)
CompTIA A+ Certified Pro IT Technician (2007)
CompTIA Security+ Certified (2013)
Cisco Certification
Cisco Certified Network Associate (CCNA) - 2010
Building Scalable Cisco Internetworks (BSCI - CCNP) - 2008
PROFESSIONAL MEMBERSHIP:
CompTIA Information Technology Member
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TECHNICAL EXPERTISE:
Operating Systems: Installation and configuration of DOS, WIN 9X, WIN NT
4.0 Server, WIN 2000, WIN XP, WIN 7/8, WIN 2000/3/8 Server on PC's and
Networks. Configuring Windows 2000/3/8 Server. Proficient in installing,
configuring, troubleshooting and backing up data in Win 9X/ Win 2000/3/8
and retrieving data during system crashes using third party data recovery
tools. Installing and configuring anti-virus Software for optimal
performance to prevent data and system from crashes.
Hardware: Thorough knowledge of Systems Integration, Printers and
supporting Peripherals. Skilled in Hardware integration, configuration,
troubleshooting and maintenance of all hardware and peripherals, cabling,
external modules, patch cord, data manipulation, setting up network devices
like hub unmanaged switch, modems (both internal, external, etc.), printer
sharer and networking on Ethernet topology. Networking Hardware expertise
on Switches, Patch Panel, Media Converters and Connectors, CAT 5E, CAT 6,
Mounting Racks and testing the connectivity of both CAT using special
Testing Equipment.
Network: Proficient in installing multi user OS (Windows), User Creation,
Management, Server & client configuration, Assigning IP Addresses,
Configuring DNS, DHCP, Internet connectivity and Sharing through WIN
PROXY, ISHARE, WINDOWS 9x ICS, Network Cabling and CISCO basic routing
knowledge. Designed and Managed LAN with server client setup for medium
sized organizations including HP, DELL, IBM Server and Structured Cabling
Systems. Planned and Administered Disaster Recovery Contingencies with
Hardware and Software Upgrades.
Productivity Tools: Ms Office Suite, Adobe PageMaker.
SYSTEMS / NETWORK INFRASTRUCTURE DESIGN & ADMINISTRATION, TECHNICAL SUPPORT
AND TRAINING
As a holder of Cisco Certification, CompTIA A+ & Network + Certified
Professional and Microsoft Certification on Win NT/2000 Server with an
advanced Diploma in Computer Hardware & Networking Technology, Systems
Support Specialist and detailed training in CISCO Basic Routing Technology.
I, comprises a unique blend of Computer Hardware, Networking and Software
skills with 7+ years of systems experience, Administration on all Windows
Platforms, Network Designs and Administration with emphasis on Training,
Technical Support and Marketing. I am also recognized as an Accomplished
Systems and Network Technical Support Specialist and Trainer with
substantial experience in Marketing IT Products and solutions.
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CAREER OBJECTIVE:
I am seeking a position that capitalizes on skills covering Installation
and Administration of Networking Infrastructure Projects on Structured
Cabling Systems for End to End Connectivity. Integration of Data for
Information Technology Infrastructure inclusive of Data Centre, Campus
Networks, LAN, MAN, WAN, etc. I also enjoy participation in Design,
integration, implementation and administration of Computer Hardware /
Network, software, Peripherals along with Client Coordination. My flair for
Training people on Technical Aspects involving the ICT field are feasible.
Orchestration in marketing ICT Infrastructure Solutions for Networking
Services will also definitely augment my Professional Trait.
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EMPLOYMENT PROFILE
CURRENT EMPLOYER : Affordable Ink Plus International, Marietta-Ga
POSITION : CUSTOMER SUPPORT TECHNICIAN
DURATION : 2014 (PART-TIME)
Primary Responsibilities:
. Troubleshooting and resolution of issues relevant to computer
hardware, Peripherals, Software and Printers.
. Respond to service request
. Professionally interact and collaborate with clients, other vendors
and teammates
. Maintain inventory for parts and order parts as needed
. Escalate issues immediately
PREVIOUS EMPLOYER : ProCurve International PTY, Swaziland
POSITION : Training Coordinator
DURATION : 2004 - 2012
Primary Responsibilities:
. Involved in IT Training covering CompTIA
A+ Certification, CompTIA Network +
Certification, Microsoft Certification and Cisco Certification
. Company management & training coordination
Achievements:
> Responsible for training in excess of 70+ sets of groups in IT who are
now certified IT Professional in CompTIA, Microsoft and Cisco
Certification.
> Coordinated the training of over 70 participants from most Sub-Sahara
African countries in all managerial sectors
PREVIOUS EMPLOYER : Oxford Business Institute, Swaziland
POSITION : IT Technology Trainer
DURATION : 2004 - 2005
Primary Responsibilities:
. Coaching students in all IT Courses including PC Upgrades & Service
Support, Networking, Ms Office Suite under City & Guide - UK, ICESA -
South Africa, ICM - UK
Achievements:
> Training in excess of 300+ students of whom some are employed as IT
Support Specialists, Secretarial Assistants, Network Support Specialists
in Government Ministries, NGO's and local organizations
EMPLOYMENT PROFILE (Contd
PREVIOUS EMPLOYER : Social Security & National Trust Hospital
POSITION : System Support Specialist
DURATION : 2002 - 2004
Primary Responsibilities:
Directly monitoring and assisting Customers through Junior System Support
Engineers and Serving as the node for various Systems Related Solutions,
Technical Implementation, Training, Procurement and Inventory Management.
Professional responsibilities construe Systems Hardware Integration,
Troubleshooting and resolution of issues relevant to computer hardware,
Peripherals, Software and Networks, LAN Maintenance, Maintenance of Third
Party Systems on Contracts, Service Schedules and Documentation. Additional
accountabilities included overseeing Network Connectivity, Design and
Implementation of small LAN, Servers, the installation, configuration and
Troubleshooting of Printers, Scanners, Remote Access and Storage Devices.
Achievements:
> Earned a reputation for quick response to technical problematic queries,
prioritizing user requests and resolving complex issues. Successfully
resolved many issues and created a systematic method of downtime
processing to a short time. Always ensured that users were attended to
soonest and contacted telephonically to assure them of optimal service.
> Monitoring and coordinating Systems Integration, Troubleshooting and
maintenance, Data Recovery with Third Party Data Management Tools and
providing telephonic solutions for queries that required meticulous
technical support skills for upgraded Systems with low configuration to
contemporary feasible technical standards. Win 9x to WIN NT, WIN 2000,
Linux. Also configured systems for optimal performance on the LAN, e-mail
on Outlook, Internet sharing using third party tools, service of Dot
Matrix Printers, etc...
> Design, implementation and integration of systems for small LAN on
Windows NT, 2000, WIN 9X with internet connectivity and network Hardware
for multi user environment.
> Conducted Hardware training classes with 8-15 users as part of our in-
house computer division. Prepared Course Content and materials. Lessons
included detailed training on Hardware Integration, Troubleshooting and
Maintenance, Data Recovery, Planning and Designing small networks,
Configuring Hardware, Software and Internet. Configured Classroom Network
on peer-to-peer and taught Troubleshooting Cable Faults and all Network
Parameters. The training included identification of different hardware
devices, Network Hardware, Cables and immense exposure in Hardware
Configuration and maintenance. Also configured printers, TWAIN Compliant
Devices with emphasis on emerging ODD, ROM, High Speed Data Transfer
Devices like IEEE Fire wire technology, USB, etc.
> Planning, Purchasing and monitoring Inventory of all hardware and
peripherals.
> Preparing Technical Documentation and Content Management.
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EMPLOYMENT PROFILE (Contd
PREVIOUS EMPLOYER : CGA Consultant & Kolloc System, Accra - Ghana
POSITION : Technical Support Specialist
DURATION : 2001 - 2002
Primary Responsibilities:
Directly monitoring and assisting Customers through Junior System Support
Engineers and Serving as the node for various Systems Related Solutions,
Technical Implementation, Training and Inventory Management. Professional
responsibilities construed Systems Hardware Integration, Troubleshooting
and resolution of issues relevant to computer hardware, Peripherals,
Software and Networks Solutions, Onsite and Offsite Installations, LAN
Maintenance, Maintenance of Third Party Systems on Contracts, Service
Schedules, Documentation/ Sales & Accounts Management. Overseeing Network
Connectivity, Design and Implementation of small LAN, Servers,
Installation, configuration and Troubleshooting of Printers, Scanners,
remote Access and Storage Devices also formed part of Sampson's daily
activities.
Achievements:
> Earned a reputation for quick response to technical problematic queries,
prioritizing customer requests and resolving complex issues. Successfully
resolved many issues and created a systematic method of downtime
processing to a short time. Always ensured that the customer was attended
to soonest and contacted telephonically to assure them of optimal
service.
> Monitoring and coordinating systems integration, Trouble shooting and
maintenance, Data Recovery with Third Party Data management tools, and
provided telephonic solutions for queries that required meticulous
technical support skills for upgraded Systems with low configuration to
contemporary feasible technical standards. Win 9x to WIN NT, WIN 2000,
Linux.. Also configured systems for optimum performance on the LAN, e-
mail on Outlook, Internet Sharing using third party tools, service of Dot
Matrix Printers, etc...
> Design, implementation and integration of systems for small LAN on
Windows NT, 2000, WIN 9X with Internet Connectivity and Network Hardware
for a multi user environment.
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Reference:
Name: Georgeo Ebegbodi
Organization: Affordable Ink Plus International
Contact #: 813-***-****, 800-***-****
Name: Joseph Ebegbodi
Organization: Affordable Ink Plus International
Contact #: 813-***-****, 800-***-****
Email: *******@*********************.***
Contact this candidate