Customer Service Manager
Resume:
Carly Collins
Katy, Texas 77449
Objective: A dependable individual looking for a receptionist position,
offering exceptional customer service skills, proficiency in MS office
applications, and maintaining an organized work space to help the company's
operational efficiency.
Experience:
Aloft Hotel, Houston, Texas - Bar Supervisor
July 2013- Current
*Duties include: Understand and properly evaluate inventory of
liquor,beer,wine,food, and non alcoholic beverages, update
bottle pars, understand brand specific standards and its effect
on customer satisfaction, monitoring liquor costs, training new
staff members, opening and closing bar procedures, payment
processing, money management and proper cash handling, provide
excellent customer service to each guest.
The Mine Shaft Saloon, San Antonio, Texas - Bartender
October 2013- May 2014
*Duties include: Opening and closing the bar area, payment processing,
creating a unique experience for bar guests, drink and shot knowledge, menu
knowledge, following all TABC rules and regulations, and staying aware of
the bar environment.
TGIFriday's, San Antonio, Texas - Bartender
March 2010 - October 2013
*Duties include: Opening or closing the bar area, proper labeling,
following all TABC rules and corporate Friday's standards, knowledge of bar
and food menu and specials or promotions, creating a corner bar experience
for guests, managing all forms of payment, and upholding a positive work
environment with co-workers and for guests.
Town Park Inc. (H.O.A), Port Saint Lucie, FL - Assistant Property Manager
July 2008 - October 2009
*Duties include: handle clubhouse repair and maintenance issues,
report and solve resident complaints, clubhouse security, maintain
clubhouse appearance, resident membership management, front desk clerk, and
activities coordinator.
.
Education:
St. Phillips College - San Antonio, TX- 2010, 2012-2013- Surgical
Technology
Valdosta State University- Valdosta, GA- 2005-2008- Criminal Justice
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