Management Technical Support

Douglas Biddle

**** ****** ***** *** ***

Schaumburg, Illinois, 60173

224-***-****

**************@*****.***

Work Experience

Motorola Solutions Inc Schaumburg, IL

Information Security Analyst: July 2009 - Present

. Security Monitoring using ArcSight and Site Protector for Public

Safety customers

. Security Monitoring using Splunk for all Motorola employees and WLAN

customers

. Coordination with IT Help Desk in resolution of security tickets

. Malware Analyzing using various tools in Virtual Machines

. Working knowledge and experience in Linux and Windows OS environments

. Experience in working with both IT Help Desk and End Users in

resolving security incidents

. Troubleshooting of network and security problems for Public Safety

customers (including Intrusion Detection Systems, FW's, Virtual

Machine servers, SEP and McAfee servers etc.

. Customer Management of dispatch tickets for security related issues

for Public Safety customers.

Technical Support Specialist: October 2006 - July 2009

. Troubleshooting of Public Safety Dispatch Consoles

. Troubleshooting of Network and LAN issues

. Oversaw weekly Engineering review of product and quality issues

. Case Management of Technical Support related issues

Customer Support Specialist January 2006 - October 2006

. Dispatch services for Public Safety Customers

. Incident Management

. Documentation Management

Certifications

. SANS GCIH - Certified Incident Handler

. SANS GWAC - Assessing Wireless Networks

. Security +

Certification Training

. SANS GCFE - Computer Forensic Investigations - Windows In-Depth

. SANS GCIA - Intrusion Detection

Education

Keller Graduate School of Management - June 2009

MBA in Network and Communications Management w/ Concentration in Security

Management

DeVry University - January 2006

Bachelor of Applied Science in Network and Communications Management

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