Customer Service Administrative Assistant
Resume:
Cynthia S. Thomas
Stockbridge, Georgia 30281
Cell Phone: 678-***-****
E-mail: ***********@***.***
Objective: Seeking a position to utilize my skills and abilities
**/**** ** 04/2014
Intake Clerk (Seasonal) (LIHEAP)
Clayton County Community Services
1000 Main St.
Forest Park, GA 30298
Completed Energy Assistance Program applications for clients in Clayton and Henry counties.
Interviewed clients to determine eligibility payments for energy assistance. Calculated client’s
total income per household by reviewing check stubs, pensions, retirement income. Assisted
clients in emergency situations were utilities had been disconnected or clients had pending
disconnect notices for gas and energy accounts. Worked in a timely manner to complete daily
workload and provided excellent customer service. Supervisor - Joyce Langford 404-***-****
03/2011 to 11/2011
Human Resource Assistant (Contractual)
Spherion Staffing
1404 Southlake Plaza Dr.
Morrow, GA 30260
Provided a high level of human resource duties in a fast paced environment, having the ability
to listen and resolve problems quickly with employees and managers. Answered incoming calls
from potential new hires via telephone. Responsible for office machines, ordered supplies for
department and assembled new hire packets. Obtained photos and created Id badges for new
hires. Reviewed new hire paperwork for accuracy, released forms to applicants for pre-
employment physical examinations and drug screening. Maintained and filed I-9 compliance
forms. Enrolled new hires in kronos timekeeping system. Monitored and processed Personnel
Actions. Entered and retrieved employee information in Lexus Nexus and Taleo HRIS. Evaluated
applications/resumes for recruitment and staffing of potential new hires. Conducted interviews,
orientation, scheduled appointments and exit interviews.
06/2010 to 01/2011
Customer Service Rep. (Contractual - Spherion
Provided customer service for BP Oil spill claims for Crawford and Company. Worked in a fast
paced call center environment. Reviewed and resolved customer issues; provided timely and
effective information related to pending insurance claims. Manager - Holly Ballard 770-***-****
10/2006 to 03/2009
Personnel Officer
MS Dept. of Revenue
1577 Springridge Rd
Raymond, MS 39154
First contact for the Human Resource Department. Answered all incoming calls, greeted all
visitors, maintained personnel files, office machines and ordered supplies for department. Entered
Personnel Actions. Prepared letters for all Personnel Actions. Evaluated outside resumes and
applications received from potential applicants for recruitment. Counseled applicants on
employment opportunities and guidelines. Assisted with monitoring of testing
for potential new hires for auditing. Provided Certificate of Eligibles to managers for all job
classifications, received and evaluated electronic applications and resumes from the State
Personnel Board. Updated and maintained employee information in HRIS. Created, printed and
posted Promotional Opportunities for internal job openings in the agency. Designed and prepared
certificates for employee retirements, monthly birthday cards.
Coordinator for annual flu vaccines, semi-annual blood drives, and events.
Director: Lamar Wilson - Human Resources, Phone: 601-***-****
09/2004 to 10/2006
Secretary/Receptionist
MS Dept. of Human Services (Oakley Training School)
Served as Administrative Assistant for the Psychology Department of a Juvenile Corrections
Facility/School. Answered switchboard for department. Processed paperwork for parole
notifications for student dismissals according to parole dates granted by Youth Counselors. Traci
Lee-Green 601-***-****
05/2002 to 06/2003
Benefits Counselor/Human Resource Rep.
Tyson Foods, Inc.
Enrolled educated Team Members on life, accident, medical insurance and financial benefits.
Processed medical, dental, vision and LTD claims for payments to the providers and Team
Members. Verified insurance coverage for Team Members, educated new hires coming off
probationary period on health benefit plans. Provided assistance with exit interviews, reviewed
employment applications and resumes for employment of potential new hires. 1-800-***-****
Hinds Community College 08/2001 to 02/2002 - 601-***-****)
Secretary – Receptionist/Dispatching
TemStaff Temporary Service 04/2000 to 08/2001
Hospital Business Office – Cashier/Ins. Claims Clerk
Allstate Insurance Co. 05/1995 to 01/1999 - (1-847-***-****)
Merit Rater - Auto Claims
Southern Farm Bureau Life Ins. Co. 07/1985 to 07/1995 (1-601-***-****)
New Business Processor/ Duplicate Insurance Processor Clerk
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