Customer Service Representative
Resume:
DAVID KHALIL
Mississauga, Ontario
Tel: 613-***-****
E-mail: ******.*****@*****.***
OBJECTIVE
To obtain a position in a customer service setting where my experience and
professionalism are valued and required as means for attaining company
success.
WORK EXPERIENCE
Part Source
Customer Service Representative February 2012-January 2013
. Ensured customer satisfaction in various dealings with the company in
order to retain customers
. Responsible for dealing with issues with clients in person and over
the telephone to deliver quality customer service
. Performed efficient customer service that helped customers fix various
problems with their automobiles
. Helped maintain and serve several mechanics in the Ottawa area to
ensure they continue doing business with our location
. In charge of completing end of day reconciliations and duties in order
to organize the store for opening the following day
. Experienced in outsourcing auto parts from various warehouses across
Canada and the United States of America in order to get the best
possible pricing
. Processed, coordinated, sorted and distributed incoming automotive
parts and orders so co-workers may easily locate new parts with ease
and efficiency
Driver January 2009- September
2010
. Responsible for making sure all garages in Mississauga, Etobicoke,
Brampton, and Oakville receive their parts and continue purchasing
from our location
. Consistently delivered parts to mechanics on time to ensure they
finish their projects in the time promised to their customers
. Drove the company car responsibly each shift as well as reported
checking the safety of the vehicle before each shift and reporting any
problem the vehicle may have to upper management to ensure my safety
and others on the road
. Helped customers with minor problems they have with their vehicles so
the customer service representatives can deal with the more serious
issues
Capital Security March 2012-June 2012
Special Events Security Guard
. Helped diffuse any problems which effected the area I was responsible
for in order to ensure the area was safe and family friendly
. In many cases, dealt with the public to make sure they know where to
go and where they can find their seating
. Make sure unauthorized personnel do not pass the given area I am in
charge of in order to protect celebrities and various individuals of
importance
. In charge of directing media personnel into their appropriate
locations so they can obtain the images and interviews they need
. Ensured that people followed the law properly while attending these
events and concerts so everyone could have a safe, fun time
Iron Horse Security February 2012
Security Supervisor
. Responsible for dealing with all problems in the park to ensure that
it is a safe, family friendly area
. Dealt with any problems the security guards had regarding individuals
in the park in order to keep the environment enjoyable
. Responsible for the formation of guards around the park to ensure the
area is as safe as possible
. Dealt with various different individuals from the public to ensure
that they did not have any safety problems, and are enjoying their
time
. If co-workers were not doing their job properly, it was my
responsibility to warn them and write them up, if need be
EDUCATION
September 2010- June 2014
Carleton University- B.A. Criminology with a concentration in Law
SKILLS
. Can use Microsoft Word, Microsoft Outlook, Microsoft Powerpoint and
Microsoft Excel with ease
. Strong Client service orientation
. Strong communication and interpersonal skills with a bondable
character
. Experienced in dealing with customers and the public
. Can Read and Write English at an expert level
. Can speak conversational Arabic
VOLUNTEER OPPORTUNITIES
Credit Valley Hospital April 2013-September
2013
. Directed family and patients to the area where they are supposed to
sit
. Helped answer any general questions about the locations of certain
areas in the hospital
References are available upon request
Contact this candidate