Customer Service Information Technology

MAYANK CHOUDHARY

A***, South City I, Sector ** Gurgaon(HR) 122001 Phone: +91-837*******

.****@*****.***

ayank

m

Career Objective

IT Analyst with proven track record of managing daily operations for different environments. Expertise includes system

support, IT business alignment and system standardization, Performance and productivity improvement. Encompass

strong customer service and business skills and the ability to quickly understand new business and have outstanding

communication skill.

Professional Experience

Name of the company: Bank of America Continuum India Pvt. Ltd (non banking subsidiary of Bank of America)

Designation: Team Developer (from March 2009 to current)

Functional Area\Role: Identity and Access Management

• Working as analyst to perform IAM administration for operating system for different

platforms (windows, mainframe and midrange) based on the business requirement.

• Solving incident and problem management Maximo request.

• Work as Security point of contact to global clients and customers.

• Implementing security policy(profiles), Managing access administrations over

Windows (user and group administration like set up and maintain accounts\groups,

creating\disable users and groups and Share and NTFS Permissions on Active directory-AD,

Active role servers-ARS creating and mapping user home space drive, new ID creation,

terminate users account, share path creation, return to work, leave of absence,

Organisational units-OU maintenance, enabling\disabling and managing Unix Ids, resolving

escalated issues, maintain Data/resource owner records, creating and maintain Service

Accounts).

• Managing access over Mainframe (provisioning/de-provisioning for group on Lpars.

Granting\removing profile based access to accounts on bank network while adhering to

information security policies and procedure).

• Managing access over Midrange (provisioning\deprovisioning access on iSeries

As400 Ls, Base24, Tandem, Unix, Linux and Solaris groups\servers and managing profile

based access).

• Analytical ability including root cause identification and pro-active service

improvement. Responsible for troubleshooting, evaluating, identifying and appointing correct

technical resources to fix up customers\clients issues and escalations. Team handling and

floor support.

• Worked on different projects or task (assigned\initiative) with line of business, such

as Data Owners identifications and remediation. Maintain process Quality levels.

• Testing (UAT) for new tools, forms or request system (OIM, ARM).

• Worked with other support teams to resolve issues while applying strict awareness of

security risk and compliance requirements and maintain SLE/SLAs.

• Publish reports, assignments and other managerial support functions.

Working Tools: AD-Active Directory, OIM (Oracle Identity Manager), sailpoint IIQ, Citrix Presentation server,

enterprise security station console-CNTL SA, AS400LS, mainframe (RACF), Tandem, Base

24, ARS(Active Role Server), ARM (Access request management), maximo and other

basic\internal tools, SPOC functions. OIM UAT and prod envirments. Non production domains

or testing domains.

Global Experience

• Trainer and mentor to Asia Pacific region on IAM (Singapore-ML) 2012.

• Seminar attended in Vienna University and UN headquarters (Austria) 2007.

Educational Qualification

Professional:

Pursuing Mcitp certification for learning and enhance my skill set.

Certified in IT Infrastructure Library V3 (Itilv3) foundation level in 2012.

PG Diploma in Planning and Entrepreneurship from The Indian Institute of Planning and Management (IIPM), New

Delhi leading to a degree in Masters in Business Administration from International Management Institute, Belgium with

specialization in Information Technology, Human Resource and Marketing.

Academic:

• Passed BSc. in Information Technology from Institute of Management Studies, Dehradun affiliated to H.N.B

Gharwal University in the year 2006.

• Passed 12th from National Institute of Open School (commerce with computers) in the year 2003.

• Passed 10th from Arwachin Bharti Bhawan Senior Secondary School, CBSE New Delhi in the year 2000.

Summer Training Details

• Company : HCL Infosystem Ltd.

• Position : Summer Trainee

• Period of work : 60 days (16th July to 15th September 2007)

• Project Details : IT products- Marketing and Sales.

Other Skills

• Proficient in the use of the Microsoft package for reporting and record keeping.

• Ability to build lasting customer relationship, focusing on becoming the customer’s trusted advisor. Can be heard

on production calls.

• Received maximum appreciation mails, thank you cards from clients\customers.

• Awarded as best team member, best team player many times in Bank of America within strength of 600+

people.

Interest and Hobbies

• Playing cricket and basketball

• Travelling

• Net surfing

Personal Detail

: 28th March 1984

D.O.B.

Gender : Male

Father’s Name : Mr. Mahipal Singh

Nationality : Indian

Permanent Address : 70, Ankit Vihar, Panchenda road, Muzaffarnagar-251001, UP.

Phone : +91-956*******

I declare that all the information mentioned herein above is true and correct to the best of my knowledge.

Mayank Choudhary

Contact this candidate