IT Technician

Rolando Salas

**** ***** **** **. *******, TX ***95 832-***-**** **********@*****.***

OBJECTIVE

To obtain a competitive and challenging position to provide the best of my technical and problem-solving skills.

TECHNICAL SKILLS

Operating Systems: Windows 98/2000/XP/Vista/7/8, Server 2008 & MAC OS X / Linux

Applications: MS Office 2003/2007/2010/2013 Suite, Adobe Acrobat, BisNet & Active Directory

Hardware: Hard Drive (Installs, Re-Imaging, Swap), Setup Dual-Monitors, Configure Headsets, Switches, Ethernet

Network Services: LAN/WAN, TCP/IP, NAT, VPN, ICMP, DNS, Ping, FTP, SMTP, DHCP, SNMP, RIP, OSPF, TCP,

UDP, Trunking, Spanning Tree

Network Equipment: Cisco Routers, Switches, IP Telephony

WORK EXPERIENCE

PC Technician – (FT) July 2014 – Present

Netsync Network Solutions

Computer inventory Execute performance tests and maintenance

Re-Imaging HISD computers Operate forklift, pallet jacks, and box trucks

OS upgrade per client

Install new hardware and software

IT Help Desk – Internship (PT) February – April 2014

DeVry University

Customer service over phone and in person Assist with computer connectivity issues

Diagnosing of hardware and software issues Copying and re-installing personal profiles

Diligent monitoring Remedy ticketing Set up and assists in audio visual equipment

Fixing customer printer issues

IT Support – Internship (PT) December 2012 – April 2014

Black & Veatch

Assist professionals with computer issues Printer Inventory of Regional offices

Setup Computers Unified Communication Support

Ordering Hardware and Software Network Connectivity

Assist with PC Refresh Creating PC Wipes

Reconciliations

Printer Replacement

QUALIFICATIONS

• Documenting any new application or computer issues, to future reference if problem re-occurs

• Ability to work with all levels of employees

• Maintain good communication, problem solving and customer service skills

• Self-motivated with a strong initiative to learn and exhibit outstanding teamwork

• Ability to work with multiple mobile device platforms

PERSONAL SKILL AND CAPAILITY

Bi-Lingual (Spanish)

EDUCATION

DeVry University – Kansas City, MO / Houston, TX GPA: 3.92 / 4.00

Bachelors of Professional Studies, Network and Communications Management

Expected Graduation: February 2015

Associate of Applied Science, Network System Administration

Graduated: June 2013

Dean’s List (Summer ’11, Fall ’12, Spring ’12, Summer ’12, Fall ’13, Spring ’13, Summer ‘13, Fall ‘13)

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