Customer Service Representative

* ** *

ELSARIS RODRIGUEZ BAEZ

**** ******** ****** * San Antonio, TX * Cell # 787-***-****

*******.*********@*****.***

PROFESSIONAL EXPERIENCE:

* San Antonio Marriott Riverwalk – San Antonio, TX April 2014 Present

Guest Service Representative / Banquet Aisle Attendant

Answer and process all guest calls, requests, questions, or concerns

Organize, confirm, process, and conduct all guest check ins/check outs

Process all guest requests and relay messages

Ensure that any requests or problems are resolved

Process all payment types, adjustments and miscellaneous charge

Provide recommendations about touristic attractions

Clean and set meeting rooms and banquet functions

Replenish water requirements as specified or requested

Keep service corridors, pre function space, and storage areas clean

* Renaissance (Marriott) Washington, DC February 2012 – April 2014

Guest Service Representative / Delighted to Serve Agent

Answer and process all guest calls, requests, questions, or concerns.

Organize, confirm, process, and conduct all guest check ins/check outs

In charge of new hires training in DTS

Credit E bonus points to elite members

Process all payment types, adjustments and miscellaneous charges

April 2010 – February 2012

* FedEx Office Washington, DC

Customer Service Representative

Daily & Bank Store Report

Provide assistance to Business Center guests

Help customers with Packages Transactions

Create documents/formats for guests

Weekly Retail & Store Orders Report

* San Juan Beach Hotel, San Juan PR December 2007 – July 2009

Sales & Banquet Coordinator

Conduct meeting space site inspections

Send daily report to all property managers

Follow up on special banquet event arrangements to ensure compliance

Prepare event summary to organize event execution

Coordinate the Logistic of all events

Create Event formats

Liaison Between clients & all departments

Analyze banquet event order in order to gather guest information

Arrange audio visual & equipment for events

Set up event areas for activities

Prepare proposal & contract to clients, travel agencies & wholesales

2 of 2

* GALOS Corporation, Puerto Rico & New York February 2007 June 2012

Event Administrative Assistant (Internship & Volunteer)

(National Puerto Rican Day Parade Events)

Prepare press releases database

Liaison between clients and TV Networks/ Newspapers

Verify clients sitting for banquet events

Meet event staff prior to functions, make introductions, and ensure that all arrangements are agreeable

Respond to and try to fulfill any special event arrangements

Follow up on special event arrangements to ensure compliance

Assist to prepare press conference set up event

Follow up for golf tournament registrations

Assist with Domino Tournament Set up

* Holiday Inn & Tropical Casino, Ponce, PR October 2003 – August 2005

Banquet Server / Restaurant Cashier

Set up room, tables & buffet in assigned area correctly and uniformly

Responsible for cash register operations

Read and analyze banquet event order in order to gather guest information

Serve food courses and alcoholic beverages to guests

Answer questions on menu selections.

Maintain cleanliness of work areas throughout the day.

Communicate additional meal requirements and special requests to the kitchen

Inspect the cleanliness and presentation prior to use

Monitor and maintain the cleanliness of assigned tables.

EDUCATION

*International School of Tourism & Hospitality Management (UNE) June 2007

Post Grade in Conventions & Event Planning

*Pontifical Catholic University of Puerto Rico June 2006

Bachelor in Business Administration: Concentration in Tourism Entrepreneurship

* ICPR Junior College September 2003

Associate in Hotel & Restaurant Administration

JOB RECOGNITION:

* The Patrick Addey Beacon Award (FedEx) May 2011

* Spirit to Serve Award (Renaissance Marriott) October 2012

*Ambassador of the Month (Renaissance Marriott) December 2012

*Spirit to Serve Award (Renaissance Marriott) May 2013

*Spirit to Serve Award (Marriott Riverwalk) May 2014

*C.T.A. July 2014

*Spirit to Serve Award (Marriott Riverwalk) September 2014

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