Customer Service Representative
Resume:
IDA JENG
APT *018 FRISCO, TX
75034
WEBSITE: IDAJENG99.WIX.COM/IDAJENG99
EDUCATION
● KENTUCKY STATE UNIVERSITY
● BACHELORS IN COMPUTER SCIENCE/BUSINESS/INFORMATION SECURITY
● GRADUATION DECEMBER 15TH, 2013
● HIGH SCHOOL DIPLOMA OBTAINED AT SENECA VALLEY HIGH SCHOOL. GERMANTOWN, MARYLAND 2007
TECHNICAL PROFICIENCY
● PROGRAMMING LANGUAGES C++,C, HTML, CSS, AND JAVASCRIPT
● OPERATING SYSTEMS: WINDOWS, LINUX AND IOS
● PHP
● JAVA
● IMPLEMENTED THE APPLICATION USING STRUTS FRAMEWORK WHICH IS BASED ON MODEL VIEW CONTROLLER
DESIGN PATTERN.
● USED THE STRUTS VALIDATION AND TILES FRAMEWORK IN THE PRESENTATION LAYER.
● DEVELOPED USER INTERFACE USING JSP, AJAX, JSP TAG LIBRARIES AND STRUTS TAG LIBRARIES TO
SIMPLIFY THE COMPLEXITIES OF THE APPLICATION.
● SPRING
● HIBERNATE
● USED EJBS IN THE APPLICATION AND DEVELOPED SESSION BEANS TO HOUSE BUSINESS LOGIC AT THE MIDDLE
TIER LEVEL.
● TESTED, DEBUGGED AND IMPLEMENTED THE APPLICATION USING JUNIT FOR UNIT TESTING.
● USED TESTNG FOR TRACKING ERRORS AND DEBUGGING THE CODE.
● CONDUCTED CODE REVIEWS AGAINST CODING STANDARDS AND MADE SURE THE BEST PRACTICES ARE
MAINTAINED IN DEVELOPMENT PROCESS.
● SVN
● EXTENSIVELY USED ECLIPSE IDE FOR DEVELOPMENT
● SCRUM
● SQL
● PHP
● APPLICATIONS AND DATABASE SYSTEMS: MYSQL,ORACLE,SQL SERVER, AND MS ACCESS DATABASES
● EXCEL
● VISUAL BASIC
● NETWORKING/COMMUNICATION
● CRYPTOGRAPHY
PROJECTS
● I WORKED ON A LIBRARY MANAGEMENT SYSTEM WHERE MY JOB WAS TO ADD TABLES TO THE DATABASE
SQLDBX PROFESSIONAL TO ADD TABLES NEEDED IN THE DATABASE AS WELL AS CREATED SERVLETS, DAO
CLASSES AND CONNECTION TO THE DATABASE USING JDBC.
● I CREATED AN ACCESS DATABASE FOR A PIZZA COMPANY WHERE WE CREATED TABLES FOR THE DIFFERENT
PIZZAS, TOPPINGS, AND SIZES. WE CREATED TABLES FOR THE DIFFERENT EMPLOYEES. ALSO CREATED TABLES
FOR EMPLOYEE SCHEDULES. I ALSO PRACTICE SQL COMMANDS USING ACCESS.
● I AND A TEAM OF 2 OTHER PEOPLE BUILT A GAME USING THE COCOS 2DX GAME ENGINE. THE GOAL WAS
TO BUILD THE GAME USING C++ IN COCOS 2DX GAME ENGINE. WE BUILT OUR CODE IN A LINUX
ENVIRONMENT USING VIRTUAL BOX. MY TEAM MEMBER CREATED SPRITE SHEETS FOR OUR GAME CHARACTER.
WE THEN DEPLOYED THE GAME ON TO OUR ANDROID TABLETS.
● I CREATED A CAR RENTAL PROGRAM USING VISUAL BASIC WHERE I CREATED A PROGRAM FOR PEOPLE TO RENT
CARS.
● I ALSO CREATED A GAME USING JAVASCRIPT. THE GAME ALLOWED THE USER TO INPUT THEIR AGE AND
DIFFERENT COMMANDS TO SIMULATE A BATTLE BETWEEN THEM AND ANOTHER CHARACTER.
TATA CONSULTANCY SERVICES
JANUARY 2014 TO OCTOBER 2014
SOFTWARE ENGINEER
● DEVELOP WEBAPPS FOLLOWING MVC PATTERN USING ECLIPSE WITH STRUTS 2
● CONVERTED ABSTRACT SPECIFICATIONS INTO EXECUTABLE CODE
● DID A LOT OF USE CASE PRACTICING
● DEBUGGING CODE USING TOOLS WITHIN ECLIPSE
● I SPENT A LOT OF TIME STUDYING COMPANY PROVIDED STUDY MATERIALS TO HONE MY SKILLS IN JAVA AND SQL
ESPECIALLY
● CONTRIBUTE TO THE ONGOING IMPROVEMENT OF SOFTWARE PRACTICES WITHIN THE BUSINESS
● PLAY A KEY ROLE IN UPHOLDING COMPANY CODING CONVENTIONS
LSG SKY CHEFS (LUFTHANSA SYSTEMS)
SEPTEMBER 2013 TO DECEMBER 2014
DATA ANALYST/ TECH SUPPORT
● I MADE SURE COMPANY DATA MATCHED WITH AIRLINE DATA USING COMPANY CRM SOFTWARE
● I ALSO MADE SURE DATA REDUNDANCY WASN’T A PROBLEM BY GENERATING DATA AND CHECKING FOR ERRORS
● I ALSO ALSO TROUBLESHOOTED SOFTWARE ISSUES
● I ALSO UTILIZED EXCEL BY IMPORTING MY DATA TO EXCEL AND FIXING IT THERE
● I ALSO USED ACCESS TO HELP ORGANIZE MY DATA AND CREATED DATABASES
PACIFIC PULMONARY SERVICES
APRIL 2012 TO MAY 2013
CUSTOMER SERVICE REPRESENTATIVE
● I ASSISTED PATIENTS WITH COMPLAINTS AND ISSUES
● I PLACED ORDERS FOR PATIENTS IN THE DATABASE
● I DID TROUBLESHOOTING WITH PATIENT’S OXYGEN CONCENTRATORS
● I ALSO DID A LOT OF DATA ENTRY WITH PATIENT’S INFORMATION
●
DIRECT TV
2005 TO DECEMBER 2006
DATA ENTRY
● CREATED SPREADSHEETS FOR PAYROLL
AWARDS AND RECOGNITIONS
● GRADUATED FROM THE BUSINESS AND FINANCE ACADEMY IN 2007
● MEMBER OF HONOR SOCIETY
● MEMBER OF INFORMATION SECURITY BOARD
● MEMBER OF VARIOUS COMPUTER SCIENCE GROUPS
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