Customer Service Assistant

Sara Loch

**** ******* ****** • Cincinnati, Ohio 45205 • 513-***-**** or 513-***-****

****.*******@*****.***

Skills:

Provides excellent customer service

Excellent Microsoft Office Software Skills

Numeric keypad 4700ksph Typing 50wpm

Maintains positive team work presence and effectively communicates with

peers and management

Exceptional interpersonal and problem solving skills including complaint

resolution

Courteous and Confidential independent worker

Experience:

Clerical Assistant

Cincinnati, Ohio

Cincinnati State 5/2005 to 1/2007

Answers multiline phone system directing calls and providing information

Data entry for student information base updating

Tutored students with operating computer systems

Greeted new students directed them to their appointment with support

specialist

Filing, various clerical duties as assigned

Clerical Assistant/ Volunteer

Cincinnati, Ohio

Women’s Connection 2006

Updated database for 5000 members

Created flyers for upcoming events

Stuffed envelopes and mailed out monthly newsletter

Dietary Aide Cincinnati, Ohio

Bayley Place 4/2004 to 6/2005

Delivered meals to residents

Provided customer service, bussed tables

Operated dish machine

Stocked provisions for weekly meal preparation

Mail Clerk Cincinnati, Ohio

Cincinnati State 9/2003 to 8/2005

Received incoming mail and packages and sorted

Ordered and stocked supply inventory for professors classroom needs

Prepared outgoing mail and packages for pick up

Education:

Northern Kentucky University Highland Heights, KY

Organizational Leadership- BA 2012

Cincinnati State Community / Technical College Cincinnati, Ohio

2007

Applied Business –Associates

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