Software Quality Analyst

Nhan P. Nguyen

713-***-**** . e-mail: ***********@*****.***

Personal Traits

Team player, who is willing to cooperate with others to achieve an

objective

Self-manage with a "Can do" attitude

Reliable and flexible; able to learn quickly, and take initiatives

Exceptionally organized and resourceful

Customer and results oriented

Professional Compounding Center of America (PCCA) (4/2013 - 9/2014)

Software Quality Analyst

Formulate test strategies, test scenarios, create test plans and test cases

for Compounder 5 rewrite

Train and advise 3rd party consultants test team on test scenarios,

workflow, rules, and regulations on pharmacy compounding

Serve as customer advocate for Compounder 5 software for user experience,

workflow, and risk

Identify, report, and triage over 400 defects for The Compounder 5 software

rewrite

Test Compounder 5 with pharmacy equipment (balances, bar code scanner,

scanner, etc.)

Verify Compounder 5 test result data using Microsoft SQL Server Management

Studio

Analyze test results, report problems for legacy Compounder 4

Wrote over 65 test scenarios and reduced call support by 20%

Create over 700 test cases matrix from test scenarios to reach 90% test

coverage

Automate 30 test scenarios with Ranorex (C#) software tool for legacy

Compounder 4 and new Compounder 5

Increase customer satisfaction with better test coverage of the software

Test web services for doctors, chemical, formula, and drug interactions

using Fiddler

Contact pharmacy customers for assistance to install software, train on

usage, and solve issues

Quantlab Financial LLC (1/2006 - 4/2013) Software Quality Analyst/Inventory

Analyst

Formulate test strategies, test scenarios, and create test plans and test

cases

Perform performance tests and provide metric reports to team

Identify order latency with end to end order tests and as a result, reduced

latency by 25%

Serve as administrator for source control and Agile development tools

(AccuRev and JIRA)

Deploy and document new deployments of software and configurations to 400

of servers

Analyze market data and provide latency and data quality metrics reports to

support and development team

Certified over 20 order entry type connections to trade various securities

to increase company profits

Inventory and asset tag data center equipment at remote data centers

Document and track co-location access, remote work, shipping and receiving,

and disposal of electronic equipment

Auto-Trol (10/2003 - 1/2006) Software Quality Analyst

Formulate test strategies, test scenarios, and create test plans and test

cases for manufacturing configuration software

Analyze test results, report problems

Participate in software product life cycle

Reproduce software defects reported by internal and external customers and

recommend solution

Independent Computer Consultant (11/2002 - 10/2003):

Fix, troubleshoot, and support personal computers for local residence

Diagnose computer networks for small businesses

HEWLETT-PACKARD COMPANY - Systems Engineer (5/1998 - 11/2002):

Formulate test strategies, test scenarios, and create test plans and test

cases

Participate in software product life cycle

Provide third level technical support for Hewlett-Packard storage

management software

Reproduce software defects reported by internal and external customers and

recommend solution

Test and setup new hardware and software products

Train of new and current co-workers on new technology and procedures

Coordinate and train regression testing to Hewlett-Packard Lab personal at

College Station

Took initiative to develop informative intranet site for program managers

to announce product information to engineering teams

1

2 Advance Computer Skills

Microsoft SQL Server 2012, Mercurial, JIRA, AccuRev, The Compounder 4, The

Compounder 5, C#, SCRUM/Agile development, web services (SOAP, RESTful)

3 Education

Bachelor of Science in Information System Technology . University of

Houston

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