Customer Service Manager

Evan Jones

Database Manager - Center for the Study of Culture

New York, NY

************@*****.*** - 917-***-****

Computer Support Specialist with extensive training in assembling and troubleshooting PC's and peripherals.

Skilled in software interface design and database management systems. Capable in installing, troubleshooting

and supporting operating systems and applications. Proficient in Windows and Linux software configurations.

Excellent customer service experience at several diverse organizations.

WORK EXPERIENCE

Database Manager

Center for the Study of Culture - New York, NY - September 2014 to Present

CUNY Graduated Center New York, NY

Summary: Database management with CiviCRM to ensure update and migration to newer version, Researched

and analyzed set of protocols for eliminating spam records on database, and implemented security protocol

on database for spam rules. Minor Drupal web development and CiviCRM configuration.

Help Desk Technician II (Intern)

Computer Overhauls - New York, NY - June 2014 to September 2014

Summary: Assisted with refurbishing workstations, installed hardware and software, and performed migration

on new workstations from Windows XP professional to Windows 7 enterprise.

Office Assistant

The Mount Vernon Hotel Museum & Garden - New York, NY - April 2012 to June 2014

Summary: Entered school information into mailing database, Museum library listing, and helped update and

revise database management system.

Tutor

Street Squash - New York, NY - February 2010 to June 2013

Summary: Supplied homework help at a non-profit afterschool program that provides instruction, community

services, and academic instruction. Oversaw students' progress in their school assignment and assisted with

test preparation, and tutored middle school students in Math (Pre and Introductory Algebra)

Crew Leader Assistant

Street Squash - New York, NY - April 2010 to August 2010

U.S. Census Bureau New York, NY

Summary: Assisted crew with procedures and schedule, met daily with enumerators to assign work and

conduct quality assurance on their paperwork to ensure accuracy and completeness, met with supervisor to

address Census data and materials, provided on-the-spot assistance, and recommended additional training

for low performing enumerators, and reviewed daily payroll forms.

EDUCATION

Ace Institute of Technology - New York, NY

July 2013 to September 2014

B. A. in Philosophy

The City College of New York - New York, NY

February 2009

SKILLS

Hardware:

Data backups, retrieval and cleanups and images, Partition and format SATA drives, PC/Laptop maintenance,

Printer troubleshooting, Hard Disk Imaging, Network Installation, Switches and Routers, NAT, CAT 5 & 6

installation, PC repair and upgrade, Printer installation and repair, Wireless Security

Software:

Antivirus suites, MS Office, Windows 7 & 8, Windows XP, Mac OS, Linux Ubuntu, MS Access, Virtualization,

Drupal & CiviCRM

LINKS

http://www.linkendin.com/pub/evan-jones/15/497/822

CERTIFICATIONS

CompTIA A+

June 2013 to June 2016

CompTIA Network+

December 2013 to December 2016

CompTIA Security+

March 2014 to March 2017

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