Customer Service Representative

LaJeana Lewis

Houston, TX

************@*****.*** - 832-***-****

Highly skilled in assisting clients with activities of daily living. Demonstrated ability of performing errands,

meal preparation, transpiration, laundry, and light housekeeping. Compassionate nature and loving disposition.

Good communication skills.

WORK EXPERIENCE

Direct Care Staff

The Sean Ashley House - Houston, TX - March 2013 to Present

Provide care to residents pertaining to changing and grooming. Administer medication in a time efficient

manner. Assist each resident in maintaining and meeting dietary requirements. Use rehabilitative devices

and programs to promote self-confidence Maintain health information records for assigned residents. Escort

residents to and from activities and appointments.

Home Care Aide

Embassy Healthcare System, Inc - Stafford, TX - February 2011 to November 2012

Transportation, house cleaning, personal hygiene, providing meals, and other health and wellness related

activities. I was also responsible for administering the Home Care Program. I would maintain confidential client

files and will prepare and present reports and information as required. I would also ensure that all Home Care

is provided in a caring and respectful way in keeping with all relevant policies and procedures.

PBX Operator

RIVERSIDE GENERAL HOSPITAL - Houston, TX - April 2009 to January 2011

Processed incoming calls in a courteous, professional manner, and routed them to the appropriate individual.

Relayed messages and entered insurance information into data base. Did all other duties as assigned or

needed.

Customer Service Representative

Carlton Staffing Inc - Stafford, TX - February 2007 to May 2008

Processed 200 calls per day. Upgraded business accounts with new products line information. Handled

recruitment of existing and new customers.

Receptionist

Servomex/ Executeam Staffing - February 2006 to December 2006

Sugarland, Texas

Handled all traveling logistics. Responded to inquiries about departures, arrivals, stop, and related matters.

Used multi-line telephone system, personal computers (Windows XP) and fax machines.

Customer Care Advocate

Txu Energy Services Company LLC - Houston, TX - January 2005 to January 2006

Enrolled and resolved problems according to guidelines established by the company. Experienced with

Windows 2000, Microsoft Word, Excel, and used these programs to accomplished duties that were assigned

on a daily basis.

Receptionist

Wheeler Avenue Church - Houston, TX - March 2003 to December 2004

Answered phones, greeted visitors responded to inquiries from the public, and provided information about the

organization. Arranged appointments, and coordinated all mall into and out the office, did all other duties as

assigned or needed.

Customer Service Representative

Houston Cellular - Houston, TX - April 2000 to February 2002

Communicated with customers through a variety of means-in person; by telephone, e-mail or regular mail

correspondence, or faxing; or even the internet. Followed up with customers until a question is answered or

an issue is resolved.

PBX Operator

Kelsey-Seybold Medical Group - Pasadena, TX - September 1996 to March 2000

Answered and directed general calls. Completed and ran all required reports. through crt batching. All other

duties as assigned or needed

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